Assistant Manager, Product Research

4 weeks ago

Shenzhen, Guangdong, China Philips Full time

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

  • Drive the translation of powerful consumer insights into products and services that delight consumers.
  • The influence of team's spans from insight generation and concept development to market launch and forms a main link between the engineering, design and marketing teams.
  • The PRC plays an active role in engaging with consumers to understand their needs, through qualitative and quantitative research, either at our own facilities or globally using external partners. Based on the results of this research, you will translate the consumer needs, wishes, delighters and detractors into clear user requirements to be used in product development.
  • You will focus on value proposition validation, industrialization, claim generation and substantiation - working towards successful launches and consumer engagement.

You are responsible for

  • Champion for the voice of consumer during product development phase and to provide inputs as needed to ensure consumer centric product developments from creation to launch (ITM).
  • Developing the overall consumer test plans for the proposition and/or product development projects, including validation and claim substantiation.
  • Independently plan, design, execute, analyze and report consumer studies using both qualitative and quantitative methodologies internally or with external agencies.
  • Thoroughly understand the user experience and usability of relevant Philips and competitor products, in order to guide the project teams in decision making, based on user experience.
  • Develop all user requirements (usability, experience, performance) and identify the key drivers of ratings and reviews, and work with cross-functional project teams to ensure they are met in validation testing, ensuring high consumer satisfaction with our products
  • Network with different stakeholders (CMM, Designer, Project Management, Technical team, Quality) and report on progress at relevant intervals & milestones through written reports and verbal presentations.
  • Challenge the status quo and contribute to continuous improvement initiatives, in order to improve, standardize and document our ways of working in a way that enables timely delivery on business objectives.
  • Regular monitoring of competitive landscape around the world.

You are a part of

Team of user experience researchers. You will work on a variety of studies and development projects, primarily focused on the development of hardware. In this role you will report to the Senior Product Research Manager.

To succeed in this role, you'll need a customer-first attitude and the following

  • Bachelor degree or higher education in any of these fields: Human Factors; Psychology; Behavioral sciences; Sensory Science; Industrial Design; Interaction Design; Ergonomics; Human Computer Interaction; Engineering, amended with relevant education or experience in consumer research.
  • You have excellent written and verbal communication skills. Required to have min. English standard of CET-6 and above.
  • A proven track record and at least 5 years of experience in product development, user experience or product research. Experience in pre-development and product development of consumer products is an added advantage.
  • Able to demonstrate independent plan, execute and report consumer studies.
  • Solid research execution skills and experience, including the moderation of in-person qualitative research.
  • Experience working directly with market research firms in guiding and monitoring outsourced research projects.
  • Ability to balance extreme attention to detail with a can-do attitude and pragmatic problem solving for fast study execution.
  • You thrive in a fast-changing dynamic and cross-functional work environment.
  • You are a team player who can build and maintain relationships with relevant stakeholders across different levels within the organization.
  • Have an interest in Grooming & Beauty products and new technology.

In return, we offer you

A rewarding career, supportive atmosphere and positive work environment in which you will lead your talented, passionate team to develop life-saving medical systems.


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