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EL Customer Operations Specialist

3 months ago

Ningbo, Zhejiang, China ABB Full time
EL Customer Operations Specialist - PostAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade

14

This position reports to

EL Customer Operations Manager - Post-Sa

Your role and responsibilities

In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

The work model for the role is: Supports the EL Customer Operations Manager – Post-Sales with the accurate end-to-end resolution of post-sale customer requests, warranty products, customer complaints, disputes in a timely manner to ensure customer satisfaction.

You will be mainly accountable for:

• Ensuring the resolution of post-sale customer requests/complaints/disputes.

• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.

• Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.

• Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.

Our team dynamics (Optional)
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role
  • Bachelor or above degree, Major in science or engineering (electrical automation major is preferred)
  • At least 3 years' service experience in related industries.
  • Strong communication skills and problem-solving skills.
  • Strong learning ability; customer orientation; Strong sense of responsibility and personal integrity.
  • Result driven, be good at teamwork.
More about us

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