Productivity Lead – Rooms Platforms

2 months ago

HONG KONG, China Hyatt Full time

Description:

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Productivity Lead to join our Rooms Operational Services team. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines canopen the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

· Annual allotment of free hotel stays at Hyatt hotels globally

· Flexible work schedule

· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

· Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Productivity Lead is responsible for executing product adoption strategies for our hotels, with a focus on supporting the efficient engagement, adoption, and usage of Hyatt's core Rooms platforms. These platforms can include Property Management Systems such as Opera and Colleague Advantage, workflow management tools such as HotSOS and HyGEO, guest communication platforms such as Medallia Concierge, Sertifi payment solutions, and more. In addition to ensuring hotels are engaging with these platforms to their fullest extent, they are also responsible for the application side of business support using direct communication tools such as ServiceNow to help oversee business related questions and support product adoption efforts as raised by hotels.

Additional responsibilities include:

· Recommend training of Hyatt's business practices in relation to Rooms systems and brand standards.

· Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow.

· Conduct remote and in-person training sessions.

· Ability to study and review system configuration and adoption from a remote standpoint leading to hotel system and operational guidance.

· Leading a hotel management team through a system and hotel transition

· Ability to establish and foster relationships with vendors to achieve issue resolution.

· This role could require travel globally to champion the support of our hotel operations and/or to attend meetings as needed.

Qualifications:

Experience Required:

· 4 years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, Reservations, or Recreation.

· Experience in developing and executing a well-defined approach to problem-solving.

· Demonstrated ability to troubleshoot issues while abiding established business standards and/or practices.

· Capacity and desire to interact cross-functionally with different groups.

Experience Preferred:

· Experience with standard Rooms platforms such as Opera PMS, HotSOS, Medallia Concierge, Sertifi, etc.

· Hotel department head experience.

· Vendor management experience.

· Experience in preparing and conducting classroom-style trainings.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Primary Location: CN-91-Hong Kong

Organization: Regional Office - ASPAC

Job Level: Full-time

Job: Hotel Operations

Req ID: HON005972

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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