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Product Program Manager
2 months ago
About the Role
CSS | CloudKitchens is a fast growing, global, innovative tech company with core emphases in Real Estate, Real Estate Tech, FoodTech, and FinTech. The Product Program Management (PPM) Team is passionate about making sure we are building products right from their inception; making products reliable through testing and bug resolution; evangelizing the adoption of new product globally; supporting product ops with great tools and training; building and maintaining a knowledge base; and keeping our software engineers focused upon building new products by providing proactive communication and resolution of bugs and issues. Challenges include cross-functional stakeholder management, product adoption evangelism, and scaling product operations and program management globally - in a customized fashion for each product and region. This is a dynamic role where you can make real operational impact.
What You'll Do
Planning & prioritization: Helping product teams collect business insights (through qualitative research with customers and quantitative analysis) from ops and injecting them into the product organization for prioritization
Feature request process: help flag and raise product pain points which need a new feature to be addressed
Consult on PRD: Partner with the PM by providing Ops inputs as the team works on a product solution
Product Rollout Coordination
Collaborate with the product team on designing testing & rollout plans
Own ops-testing & feature validation process including launch checklists
Communicate the rollout plans to stakeholders. Co-own feature launch emails, as well as reporting on feature's impact and success
Product Maintenance
Own the phab process: be the bridge between ops & product on bugs & issues tracking
PM+Product Ops: co-own the prioritization of bugs along with the PM (strong analytical background is a major plus for this)
Build a rapport with engineers and work directly with them, in some cases, remove the requirement of PM-in-the-loop on bugs and issue resolution
Roadmap Transparency
Provide ops and business stakeholders transparency into the product roadmap and product priorities
Co-own project tracking & management, help providing visibility to non-product stakeholders on what's being worked upon by the team at any point of time
Co-own the product update email/newsletter
Knowledge Management
Making product knowledge accessible and relevant. Own the ops education piece for new product features
Decks/Docs for how product features work, constraints, limitations etc
What You'll Need
Communication and stakeholder management. This includes knowing when to push things.
Systems thinking: the ability to understand Delivery product offerings, how they add value, and how they technically function. This likely overlaps with people who have shown analytical prowess: ex people with pasts in consulting, banking, or other analytical roles in tech companies, and people with economics, finance, or engineering degrees.
Organization & project management skills
Proficiency with Excel–the ability to use pivot tables, a variety of lookup functions, a variety of aggregate formulas, and charts / graphs.
Bonus Points If
SQL proficiency
Prior Product Ops or Program Management experience
Prior experience working with engineers & data scientists
