Client Service Leader I

4 weeks ago

Dalian, Liaoning, China Alight Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit

THE ROLE

The Client Service Leader I (CSL I) is responsible for ongoing service delivery across assigned clients, which can include multiple service locations, domains and platforms. The CSL ensures consistent execution of ongoing client deliverables and develops solutions to complex problems/projects across their assigned clients, leading to high client satisfaction, retention and expansion of business and driving overall client success. The CSL often works in partnership with more senior-level resources to support overall client relationship(s) and is generally focused regionally and/or on delivery of relatively narrow services scope.

RESPONSIBILITIES


•Cultivate long term partnerships with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll and cloud services, client reference ability and client retention.
•Own cross-solution integration and oversees the efficient delivery of services across internal teams to meet client service level expectations
•Responsible for supporting revenue retention, growth and services expansion through identifying opportunities for upselling or cross selling. Works with Account or Sales Executives to close opportunities and increase services or domains supported.
•Works with delivery leads for key issue resolution or staffing/resource issues. Leads improvement plans for delivery of services focused on adhering to company standards and best practices and manages any Errors and Omissions or contractual service penalties
•Monitors cost and revenue associated with aligned clients, invoicing coordination and approvals
•End to end management and adherence of contractual service terms related to scope of responsibility, client governance and meeting client Customer Satisfaction goals.

REQUIREMENTS


•Bachelor's degree or equivalent experience in customer support/success, sales, business development, technology or account management
•HR, Payroll, and/or Talent related experience; HR outsourcing or internet- based technology environment knowledge preferred
•Ability to apply professional principles and business judgement to solve unique problems or develop new procedures, processes or products
•Consultative skills to lead client discussions toward best practice:ogathers and communicates the client direction or pain points to the operations teamoleverages learning from other clients for client discussion opportunitiesodoes not require expertise to speak to the detail but understands the opportunity and facilitates the discussionoreviews and finalizes related client presentations
•Problem-solving and analytical aptitude: Ability to address challenges effectively
•Excellent communication skills, both verbal and written, including ability to articulate complex messages and requirements and negotiation skills
•Commitment to delivery excellence and client satisfaction and collaboration with cross functional teams
•Minimum of 3 years of relevant work experience
•Client management/Project management experience including senior client relationship management, complex problem solving and process improvement, revenue growth, P&L responsibility desired
•Ability to travel up to 20%, if required

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

.

  • Client Services Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a prominent leader in Business Process Management (BPM) on a global scale. We deliver substantial business value to over 400 clients worldwide by merging operational excellence with profound domain expertise across various key industry sectors, including Banking and Financial Services,...

  • Senior Client Services Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a prominent leader in Business Process Management (BPM) on a global scale. With a commitment to delivering substantial business value to over 400 clients worldwide, WNS merges operational excellence with profound industry knowledge across various sectors, including Banking and Financial...

  • Client Support Specialist

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a premier leader in Business Process Management (BPM) on a global scale. With a commitment to delivering business value to over 400 clients worldwide, WNS merges operational excellence with profound industry knowledge across key sectors such as Banking, Financial Services, Consulting,...

  • China - Client Support Associate - CIS

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a premier leader in Business Process Management (BPM) on a global scale. We deliver significant business value to over 400 clients worldwide by merging operational excellence with profound domain expertise across essential industry sectors, such as Banking and Financial Services, Consulting...

  • Japanese Client Delivery Manager

    4 days ago

    Dalian, Liaoning, China SAP Full time

    About the Role:The Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-to-end accountability of the engagement to deliver the contracted RISE services. This includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS), and being a trusted advisor...

  • Service Implementation Associate

    6 days ago

    Dalian, Liaoning, China 459 FIL Technology (Dalian) Ltd Full time

    Position OverviewThis is an excellent opportunity to become part of the Global Business Operations (GBO) Service team based in Dublin.The team acts as the primary resource for internal partners, managing a variety of GBO services and executing comprehensive impact evaluations. It serves as a Center of Excellence for essential business functions:Product...

  • Service Desk Operations Specialist

    4 days ago

    Dalian, Liaoning, China Wipro Full time

    Job Summary The primary objective of this role is to serve as the initial point of contact for B2B users who interact with Wipro's Service Desk to resolve technical issues in accordance with established Service Desk objectives. Key Responsibilities Provide primary user support and customer service, responding to queries from various channels, including...

  • Service Implementation Associate

    6 days ago

    Dalian, Liaoning, China 459 FIL Technology (Dalian) Ltd Full time

    Position OverviewThis role presents an excellent opportunity to become part of the Global Business Operations (GBO) Service team.The team acts as the primary resource for internal partners, managing a variety of GBO services and performing comprehensive impact evaluations. It serves as a Center of Excellence for essential business functions:Product...

  • Service Implementation Associate

    6 days ago

    Dalian, Liaoning, China 459 FIL Technology (Dalian) Ltd Full time

    Position OverviewThis role presents an excellent opportunity to become part of the Global Business Operations (GBO) Service team based in Dublin.The team functions as the primary resource for internal stakeholders, managing a variety of GBO services and performing comprehensive impact evaluations. It serves as a Center of Excellence for essential business...

  • Service Reliability Specialist

    3 days ago

    Dalian, Liaoning, China BT Group Full time

    About the Role:We are seeking a highly skilled and experienced Service Reliability Specialist to join our team at BT Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our business customers, ensuring that their technical issues are resolved efficiently and effectively.Key...

  • China - Customer Care Associate - CIS

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a prominent leader in Business Process Management (BPM) on a global scale. We deliver significant business value to over 400 clients worldwide by merging operational excellence with profound industry knowledge across key sectors such as Banking, Financial Services, Consulting, Healthcare,...

  • Operations Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a premier leader in Business Process Management (BPM) on a global scale. We deliver significant business value to over 400 clients worldwide by merging operational excellence with profound domain expertise across various industry sectors, including Banking and Financial Services,...

  • HR Service Delivery Specialist

    3 days ago

    Dalian, Liaoning, China Boston Scientific Full time

    About Boston ScientificBoston Scientific is a global leader in medical science, committed to solving the challenges that matter most. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we...

  • Senior Associate

    4 days ago

    Dalian, Liaoning, China WNS Full time

    About WNSWNS (Holdings) Limited is a global leader in Business Process Management (BPM). We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and...

  • HR Service Delivery Support Team Lead

    3 days ago

    Dalian, Liaoning, China Boston Scientific Full time

    About the RoleWe are seeking an experienced HR Service Delivery Support Team Lead to join our team at Boston Scientific. As a key member of our HR organization, you will play a critical role in ensuring the efficient execution of HR functions across the employee life cycle.Key ResponsibilitiesTeam Leadership: Supervise the HRSD Support team and act as a team...

  • Senior Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    About WNSWNS Global Services Inc. (NYSE: WNS) is a global leader in Business Process Management (BPM). We offer business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...

  • Senior Business Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a prominent leader in Business Process Management (BPM) on a global scale. With a commitment to delivering substantial business value to over 400 clients worldwide, WNS merges operational excellence with profound industry knowledge across various sectors, including Banking and Financial...

  • GBS HR Services Operations Specialist

    6 days ago

    Dalian, Liaoning, China adidas Full time

    Job SummaryThis role is responsible for the execution of administration tasks for the service lines noted below on a timely and accurate manner:Hiring AdministrationExit ManagementOrganizational Data ManagementPeople Data ManagementDocument ManagementEmployee InquiriesOther country specific processes administrationKey ResponsibilitiesEnsure the completion of...

  • Lead Operations Associate

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a premier leader in Business Process Management (BPM) on a global scale. With a commitment to delivering business value to over 400 clients worldwide, WNS integrates operational excellence with profound industry knowledge across various sectors, including Banking and Financial Services,...

  • China - Associate - Customer Support

    6 days ago

    Dalian, Liaoning, China WNS Full time

    Company Overview WNS Global Services Inc. (NYSE: WNS) stands as a prominent leader in Business Process Management (BPM) on a global scale. With a commitment to delivering business value to over 400 clients worldwide, WNS integrates operational excellence with profound industry knowledge across various sectors, including Banking and Financial Services,...