Supervisor-Reservations

4 weeks ago

Shanghai, Shanghai, China Marriott Full time

Job Number

Job Category Reservations

Location Le Méridien Shanghai Minhang, 3199 Caobao Road, Shanghai, Shanghai, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


  • Reservation Manager

    5 days ago

    Shanghai, Shanghai, China Marriott International Full time

    Job Number Job Category ReservationsLocation Shanghai Marriott Hotel Yangpu, 25 Ningguo Road, Shanghai, China, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review...

  • Reservation Agent

    4 weeks ago

    Shanghai, Shanghai, China Hilton Shanghai Hongqiao Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Agent

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Agent

    1 month ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Service Supervisor-Front Desk

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Service Supervisor-Front Desk

    1 month ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Service Supervisor-Front Desk

    1 month ago

    Shanghai, Shanghai, China Hilton Shanghai Hongqiao Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Service Supervisor-Front Desk

    2 weeks ago

    Shanghai, Shanghai, China Hilton Shanghai Hongqiao Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Service Supervisor-Front Desk

    4 weeks ago

    Shanghai, Shanghai, China Hilton Shanghai Hongqiao Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • 行政楼层主管 Executive Floor Supervisor

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • 行政楼层主管 Executive Floor Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • 行政楼层主管 Executive Floor Supervisor

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Executive Floor Supervisor 行政楼层主管

    2 weeks ago

    Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Executive Floor Supervisor 行政楼层主管

    4 weeks ago

    Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • F&B Reservation Agent 餐饮预定文员

    1 month ago

    Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Manager-预订部经理- Shanghai Fengxian

    4 weeks ago

    Shanghai, Shanghai, China Hilton Full time

    What will the job entail?Ensure team members complete required courses and pass assessments.Organize regular training sessions to enhance product knowledge, service standards, and activities familiarity among team members.Assist in hotel budget completion alongside the Commercial Director/Revenue Manager.Maximize room sales and revenue focusing on...

  • Reservation Manager-预订部经理- Shanghai Fengxian

    1 month ago

    Shanghai, Shanghai, China Hilton Full time

    What will the job entail?Ensure team members complete required courses and pass assessments.Organize regular training sessions to enhance product knowledge, service standards, and activities familiarity among team members.Assist in hotel budget completion alongside the Commercial Director/Revenue Manager.Maximize room sales and revenue focusing on...

  • Outlet Supervisor 餐厅主管

    2 weeks ago

    Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Supervisor-Sales

    4 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job NumberJob Category: Sales & MarketingLocation: Four Points by Sheraton Shanghai Daning, Block 12, No. 1928 Gonghexin Road, Shanghai, Shanghai, China VIEW ON MAPSchedule: Full-TimeLocated Remotely?: NoRelocation?: NoPosition Type: Non-ManagementROLE OVERVIEWTackle guest inquiries and concerns by connecting with the right department, whether it's Sales,...

  • Supervisor-Sales

    1 month ago

    Shanghai, Shanghai, China Marriott International Full time

    Job NumberJob Category: Sales & MarketingLocation: Four Points by Sheraton Shanghai Daning, Block 12, No. 1928 Gonghexin Road, Shanghai, Shanghai, China VIEW ON MAPSchedule: Full-TimeLocated Remotely?: NoRelocation?: NoPosition Type: Non-ManagementROLE OVERVIEWTackle guest inquiries and concerns by connecting with the right department, whether it's Sales,...