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Reservation Manager-预订部经理- Shanghai Fengxian
5 months ago
What will the job entail?
- Ensure team members complete required courses and pass assessments.
- Organize regular training sessions to enhance product knowledge, service standards, and activities familiarity among team members.
- Assist in hotel budget completion alongside the Commercial Director/Revenue Manager.
- Maximize room sales and revenue focusing on up-selling.
- Review new reservations daily, amend or cancel bookings promptly, and ensure accurate information distribution to relevant departments.
- Check daily arrivals, ensuring accuracy of guest data, requirements, and pricing details.
- Handle secretarial tasks like correspondence preparation, file maintenance, and communication.
- Maintain a proactive sales attitude, seizing all potential sales opportunities.
- Develop Reservation and Group & Tour teams to optimize revenue on inquiries.
- Monitor changes in guest sources and markets, reporting trends to the Revenue Manager and Commercial Director.
- Ensure correct and prompt commission handling.
- File all rejected business with proper justifications.
- Ensure accurate filing of all correspondence with up-to-date information.
- Adhere to hotel credit policy and meet revenue forecasts.
- Follow set room supply and price control guidelines.
- Update reservation procedures for guest info and sales data maintenance.
- Maintain high guest service standards and ensure accurate information input.
- Attend to team members' needs and workload to meet operational requirements efficiently.
- Ensure tidy work areas and compliance with reservation policies.
- Follow all hotel systems and procedures diligently.
- Emphasize reservation quality and adhere strictly to brand standards.
- Ensure team members understand and comply with hotel rules and regulations.
- Perform any reasonable duties as assigned by management.
What are qualifications needed?
- Hospitality passion, integrity, leadership, teamwork, ownership, and promptness.
- University graduate.
- Minimum 5 years experience in a similar capacity within international chain hotels.
- Fluency in English and Chinese for business communication.
- Strong interpersonal, organizational, and communication skills.
- Effective team player able to handle pressure and busy periods.
- Capable of leading, guiding, and developing team members.
- Proficient in crisis management and self-motivated with innovative ideas.
What is it like to work at the Hilton?
Hilton leads globally in hospitality, offering a range from high-end hotels to mid-priced stays. For generations, Hilton has provided top-notch accommodations, service, and value to travellers. Aiming to continue exceptional guest experiences worldwide, Hilton's vision unites the team to spread warmth and light of hospitality across the globe daily. Team Members play a crucial role at the heart of this mission.
