送餐部服务员 In Room Dining Attendant

3 weeks ago

Beijing, Beijing, China Hilton Full time

Position Statement /What will I be doing? Position Summary (bullet points)

职位陈述/我的具体职责是什么? 职位概述(要点)

The In Room Dining Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

本职位要求在送餐部服务的服务人员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。

As the In Room Dining Attendant, you will be responsible for performing the following tasks to the highest standards:

作为送餐部服务员,您将应以最高标准完成以下任务:

1. Maintain high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中,始终保持高度的客户服务意识。

2. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。

3. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

能够提出对酒店的运作及环境有益的意见或建议。

4. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

5. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace

在工作过程中能够做好本职工作,保证自己及其他人的安全

What are we looking for?

我们寻找什么样的人才?

An In Room Dining Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

希尔顿送餐服务员职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位,您的态度、行为、技能和价值观应符合下列标准:

1. Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

具有积极合作的精神。以热心的态度对待所有的工作, 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

2. Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情,包括任何工作要求的改变的。

3. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

具有较强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。

4. Possess basic knowledge of food and beverage preparation and service of various alcoholic.

餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。

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