Team Manager, TBAM Logistics, CN Global Selling ESM

2 months ago

Shenzhen, Guangdong, China Amazon Full time


We are looking for a results-driven a team leader with retail/ecommerce experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing Amazon logistic program solutions, e.g.

SEND(Seller Export and Delivery) product; meanwhile deliver first-class level of services to customer satisfaction.

The Team Manager for logistic will have experience building relationships with internal and external stakeholders, and the ability to deliver results.

Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products. Responsible for maintaining performance, and working with sellers to adopt logistic product and improve unit commitment.

In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback.

Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.


Roles & Responsibilities:

  • Lead team to work with sellers to drive logistic product adoption and delight our WW end user.
  • Keep finetune working process, improve team productivity and efficiency by invent and simplify
  • Hire and develop a talent team.
  • Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
  • Generate high quality Seller insight and make influence product team and key stakeholders to make Seller's lifer easier.
  • Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.
  • Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.
  • Identify key business opportunities for the territory and manage toward a growth plan.
  • Implement account management best practices and SOPs into the business development framework.
  • Help leader identify key business opportunities for the territory and execute toward a growth plan.
  • Help provide account management best practices and Help consolidate SOPs into the business development framework.

Leadership:

  • Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever changing business environment.
  • Manage all aspects of the client relationship for highest standard of seller experience.
BASIC QUALIFICATIONS

  • 6+ years relevant experience with client facing roles with a focus on sales & data analysis experience
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • Experience with sales CRM tools such as Salesforce or similar software
PREFERRED QUALIFICATIONS

  • Logistic relevant experience
  • 2+ years of mentoring, leading and coaching experience

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