Senior Compliance Account Manager

1 month ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time
Job Title: Senior Compliance Account Manager

Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] is seeking a highly skilled Senior Compliance Account Manager to join our team. As a key member of our China Global Selling team, you will be responsible for providing world-class support to our Selling Partners, ensuring compliance with Amazon's policies and procedures.

Key Responsibilities:
  • Provide prompt, efficient, and sufficient service to Amazon Selling Partners, including issue escalation.
  • Evangelize on Compliance requirements, Amazon programs, and products through effective communication.
  • Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
  • Actively seek solutions through logical reasoning and data interpretation skills, identify trends, and apply sound judgment to escalate issues.
  • Demonstrate excellent time-management skills, work independently, and prioritize tasks effectively.
  • Maintain outstanding performance metrics, including quality, productivity, and program goals.
  • Actively participate in programs throughout their lifecycle, from engagement plan to result delivery.
  • Work with CN/Global partners to collect and understand upcoming changes, implementing these changes and ensuring end-to-end improvement of programs and products.
  • Measure and report program/product improvements through feedback received from stakeholders, evaluate impact, and set up mechanisms to audit impact and perform necessary course corrections.
  • Review business/compliance requirement documents and produce compliance requirement documents when necessary.
Requirements:
  • 5+ years of experience in customer engagement, project management, and/or operations.
  • Experience within a customer service environment, with a desire to expand skills into new areas.
  • Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical savvy, with a strong understanding of Internet and AI concepts.
  • Enthusiasm and strong self-motivation, with excellent time management skills and flexibility.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Required skills include MS Office Applications (e.g., Excel), basic knowledge of SQL/VBA/Tableau, and proficiency in both English and Chinese verbal and written communication.
  • Strong data analytical skills, with the ability to work in a team and communicate effectively with others.
Preferred Qualifications:
  • Business acumen in areas of Global e-commerce and retail.
  • Committed customer advocate, with a drive to process and tool improvements.
  • Success in managing dynamic account portfolios.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience, with skills in SQL/Python/R/Spark.
  • Ability to dive into ambiguous cases and sort out solutions.
  • Experience with cross-border e-commerce compliance, product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT).

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