Duty Manager
5 days ago
We are seeking a highly skilled and experienced Duty Manager to join our team at Shangri-La. As a key member of our hotel operations, you will be responsible for ensuring the smooth day-to-day running of our hotel.
Key Responsibilities:
- Hotel Operations: You will be responsible for overseeing the daily operations of our hotel, including room operations and front desk operations.
- Leadership: As a Duty Manager, you will be a leader and a role model for our team, providing guidance and support to ensure that our high standards are met.
- Customer Service: You will be responsible for ensuring that our guests receive exceptional customer service, responding to their needs and resolving any issues that may arise.
- Team Management: You will be responsible for managing and motivating our team, ensuring that they have the necessary skills and training to perform their roles effectively.
- Problem-Solving: You will be responsible for identifying and resolving any operational issues that may arise, working closely with our management team to find solutions.
Requirements:
- Hotel Experience: You will have a minimum of 2 years' experience in a similar role, preferably in a hotel management-related education background.
- Leadership Skills: You will have strong leadership skills, with the ability to motivate and inspire our team.
- Communication Skills: You will have excellent communication skills, with the ability to communicate effectively with our guests and team members.
- Problem-Solving Skills: You will have strong problem-solving skills, with the ability to identify and resolve operational issues.
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