Assistant Front Office Manager

5 months ago


Sanya, China Marriott International Full time

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Sanya, Hainan, China Hyatt Corporation Full time

    Assistant Manager - Front Office Hyatt Corporation is seeking a dedicated and experienced professional to join our Front Office team as an Assistant Manager. This role is essential in ensuring that our guests receive the highest level of service and satisfaction during their stay. Key Responsibilities: Oversee and guide Front Office staff to...

  • Front Office Manager

    3 weeks ago


    Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, the Assistant Manager will be responsible for ensuring exceptional guest service and delivering the brand promise. This role will oversee the daily operations of the Front Office, including managing a team of associates and ensuring that all guests receive a warm welcome.Key ResponsibilitiesLead by example...


  • Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryAs a key member of the Front Office team, the Assistant Manager will be responsible for ensuring exceptional guest service and delivering the brand promise. The ideal candidate will have a strong understanding of hotel operations and be able to lead by example, motivating and guiding Front Office associates to provide a warm welcome to all...

  • Assistant Manager

    5 months ago


    Sanya, China Hyatt Corporation Full time

    Assistant Manager - Front Office 前厅部副理-Grand Hyatt Sanya Haitang Bay ( Local Only ) Grand Hyatt Grand Hyatt Sanya Haitang Bay CN - 46 - SanyaFront OfficeEntry Level ManagerFull-timeReq ID: SAN031644Local Summary Job Description : 1.Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service...

  • Assistant Manager

    1 month ago


    Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our Human Resources team at Hyatt Regency Tianli Bay CN Sanya. As a key member of our team, you will be responsible for ensuring that all employee facilities meet Hyatt International's high standards of operation.Key ResponsibilitiesAssist in making sure that Associate...


  • Sanya, Hainan, China Hyatt Corporation Full time

    Director of RoomsAt Hyatt Corporation, we are seeking a highly skilled and experienced Director of Rooms to lead our Rooms Division team. The successful candidate will be responsible for ensuring the smooth and efficient operation of all aspects of the Rooms Division, including front office, housekeeping, and engineering.Key ResponsibilitiesDevelop and...

  • Service Leader

    2 weeks ago


    Sanya, Hainan, China Shangri-La Full time

    Shangri-La Boracay Resort and SpaLocated in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort...


  • Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryAs a Financial Operations Assistant at Hyatt Corporation, you will be responsible for ensuring the accurate and timely reporting of financial information, adhering to hotel, company, and local rules and regulations. You will also assist in inventory management, verify daily payments, and maintain adequate house funds and small change for office...


  • Sanya, Hainan, China Shangri-La Full time

    Shangri-La Boracay Resort and SpaThe resort offers a luxurious and serene haven for vacationers, situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island. Guests may enjoy 219 rooms, including 36 villas and suites, and a thriving ecosystem of diverse flora and fauna.Job Summary:The Service Leader- F&B Coordinator is...

  • Cashier

    4 weeks ago


    Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled Cashier to join our team at Grand Hyatt Sanya Haitang Bay. As a key member of our finance department, you will be responsible for ensuring the accurate and timely reporting of financial information, as well as assisting in the inventory management and maintenance of hotel operating equipment and assets.Key...

  • Assistant Manager

    5 months ago


    Sanya, China Hyatt Corporation Full time

    Assistant Manager - Human Resources Hyatt Regency Hyatt Regency Tianli Bay CN - 46 - SanyaHuman ResourcesEntry Level ManagerFull-timeReq ID: SAN031761Local Summary §协助确保所有员工设施符合凯悦国际的营运标准。 Assists in making sure that Associate Facilities are maintained to Hyatt International's high standards of...


  • Sanya Shi, China Shangri-La Full time

    Shangri-La Boracay Located in the countrys premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of BoracayIsland, the 12-hectare resort is a 10-minute drive from the popular WhiteBeach. The resort offers 219 rooms including...

  • General Cashier

    4 months ago


    Sanya, China Hyatt Corporation Full time

    General Cashier - 总出纳兼财务行政助理-Grand Hyatt Sanya Haitang Bay ( Local Only ) Grand Hyatt Grand Hyatt Sanya Haitang Bay CN - 46 - SanyaAccountingEntry Level ManagerFull-timeReq ID: SAN032206Local Summary Job Description: 1.Ensures that all hotel, company andlocal rules, policies and regulations relating to financial record...


  • Sanya, Hainan, China Shangri-La Full time

    Shangri-La BoracayLocated in a premier beach destination, Shangri-La Boracay offers a luxurious haven for vacationers. Nestled in a nature reserve at the northern tip of Boracay Island, the 12-hectare resort features 219 rooms, including villas and suites, along with comprehensive leisure facilities and 350 meters of secluded beach front. Guests can unwind...

  • Hospitality Expert

    2 days ago


    Sanya, Hainan, China Shangri-La Full time

    Shangri-La ResortOverview:At Shangri-La, we are seeking a skilled and experienced Hospitality Expert to join our team. The successful candidate will be responsible for ensuring seamless guest experiences.Key Responsibilities:- Perform efficient check-ins and check-outs- Handle guest requests and inquiries promptly and efficiently- Work effectively with the...

  • Assistant Manager

    5 months ago


    Sanya, China Hyatt Corporation Full time

    Assistant Manager - Western Restaurant Park Hyatt Sanya Sunny Bay CN - 46 - SanyaBars/Restaurants/OutletsEntry Level ManagerFull-timeReq ID: SAN031560Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee,...

  • Director of Rooms

    4 weeks ago


    Sanya, Hainan, China Hyatt Corporation Full time

    Director of RoomsAt Hyatt Corporation, we are seeking a highly skilled and experienced Director of Rooms to lead our Rooms Division team. As a key member of our hotel's leadership team, you will be responsible for ensuring the smooth and efficient operation of all aspects of the Rooms Division, including front office, housekeeping, and maintenance.Key...


  • Sanya, China Marriott International Full time

    POSITION SUMMARY Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling...


  • Sanya, Hainan, China Hyatt Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Sales and Marketing Director to join our team at Hyatt Corporation. As an Executive Assistant Manager, you will be responsible for developing and implementing the hotel's marketing strategy to achieve and exceed forecasted revenue figures.Key ResponsibilitiesDevelop, implement, and maximize the...


  • Sanya, Hainan, China Hyatt Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Assistant Manager to join our team at Grand Hyatt Sanya Haitang Bay. As a key member of our sales and marketing team, you will be responsible for developing and implementing effective marketing strategies to drive revenue growth and exceed forecasted figures.Key Responsibilities1. Develop...