Front Office Operations Manager
2 weeks ago
Job Summary
As a key member of the Front Office team, the Assistant Manager will be responsible for ensuring exceptional guest service and delivering the brand promise. The ideal candidate will have a strong understanding of hotel operations and be able to lead by example, motivating and guiding Front Office associates to provide a warm welcome to all guests.
Key Responsibilities
- Lead by example, demonstrating a high level of service standards and a commitment to delivering exceptional guest experiences.
- Ensure all Front Office associates are aware of current promotions, policies, and important information.
- Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.
- Support lobby operations and ensure a warm welcome to all guests.
- Maintain accurate guest history records and pre-register repeat guests.
Requirements
- At least 5 years of work experience.
- At least 1 year of experience as an Assistant Manager.
- Fluent spoken English is preferred.
- Familiarity with Opera System.
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