Front Office Operations Manager

2 weeks ago


Sanya, Hainan, China Hyatt Corporation Full time

Job Summary

As a key member of the Front Office team, the Assistant Manager will be responsible for ensuring exceptional guest service and delivering the brand promise. The ideal candidate will have a strong understanding of hotel operations and be able to lead by example, motivating and guiding Front Office associates to provide a warm welcome to all guests.

Key Responsibilities

  • Lead by example, demonstrating a high level of service standards and a commitment to delivering exceptional guest experiences.
  • Ensure all Front Office associates are aware of current promotions, policies, and important information.
  • Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.
  • Support lobby operations and ensure a warm welcome to all guests.
  • Maintain accurate guest history records and pre-register repeat guests.

Requirements

  • At least 5 years of work experience.
  • At least 1 year of experience as an Assistant Manager.
  • Fluent spoken English is preferred.
  • Familiarity with Opera System.

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