Assistant Front Office Supervisor

2 months ago


Sanya, Hainan, China Hyatt Corporation Full time

Assistant Manager - Front Office

Hyatt Corporation is seeking a dedicated and experienced professional to join our Front Office team as an Assistant Manager. This role is essential in ensuring that our guests receive the highest level of service and satisfaction during their stay.

Key Responsibilities:

  1. Oversee and guide Front Office staff to consistently deliver exceptional service and uphold the brand's standards.
  2. Ensure all team members are informed about current promotions, policies, and vital operational information.
  3. Address and resolve guest and internal inquiries and complaints promptly and courteously, ensuring complete satisfaction.
  4. Support lobby operations, ensuring a warm and welcoming atmosphere for all guests.
  5. Maintain accurate guest history records and ensure that returning guests are pre-registered for a seamless experience.

Qualifications:

  • Minimum of 5 years of relevant work experience in the hospitality industry.
  • At least 1 year of experience in an Assistant Manager role.
  • Proficiency in spoken English is preferred.
  • Familiarity with the Opera System is advantageous.

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