Front Office Manager

4 weeks ago


Sanya, Hainan, China Hyatt Corporation Full time

Job Summary

As a key member of the Front Office team, the Assistant Manager will be responsible for ensuring exceptional guest service and delivering the brand promise. This role will oversee the daily operations of the Front Office, including managing a team of associates and ensuring that all guests receive a warm welcome.

Key Responsibilities

  • Lead by example and ensure that all Front Office associates deliver exceptional guest service at all times.
  • Ensure that all Front Office associates are aware of current promotions, policies, and other important information.
  • Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner.
  • Support the lobby operations and ensure a seamless guest experience.
  • Maintain accurate guest history records and pre-register repeat guests.

Requirements

  • At least 5 years of work experience.
  • At least 1 year of experience as an Assistant Manager.
  • Fluent spoken English is preferred.
  • Familiarity with Opera System is required.


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