Assistant Manager

7 months ago


Sanya, China Hyatt Corporation Full time

Assistant Manager - Front Office 前厅部副理-Grand Hyatt Sanya Haitang Bay ( Local Only )

Grand Hyatt Grand Hyatt Sanya Haitang Bay CN - 46 - SanyaFront OfficeEntry Level ManagerFull-timeReq ID: SAN031644Local

Summary

Job Description :

1.Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times;
2.Ensures that all Front Office associates are aware of current promotions, policies and other important information;
3.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
4.Support the lobby operations and ensure warm welcome of all guests to the Hotel;
5.Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Qualifications

At least 5 years work experience At least 1year AM work experience

Fluent spoken English is preferred

Familiar with Opera System.

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