Strategic Workforce Analyst

3 weeks ago


Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time
Job Description: We're seeking a skilled Strategic Workforce Analyst to join our team at Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch).

Key Responsibilities:

* Ensure capacity alignment is based on expected volume and identify necessary actions for short- and long-term deficits to meet service levels.

* Analyze volume variations and partner with the demand forecasting team to bridge gaps for future occurrences.

* Provide real-time support and make decisions to maximize resource efficiency and utilization.

* Lead, develop, and maintain reporting initiatives across supported regions for continuous delivery improvements.

* Partner closely with leadership to discuss and drive planned strategies for controlled execution.

* Provide program health insights to senior leadership at weekly and monthly levels.

* Engage in projects and initiatives impacting headcount and cost variables.

Requirements:

* Experience in developing reports and dashboards using Power query, VBA, SQL, or other reporting platforms.

* Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone.

* Advocate for automation and use of data to solve business problems.

* Experience in managing end-to-end projects or programs.

* Knowledge of workforce management programs, principles, and ACD systems.

* Bachelor's degree or significant college coursework, preferably in Engineering, Business Administration, Mathematics, Science, or a related field.

* Expert knowledge of MS Excel and MS Office software.

Preferred Qualifications:

* Minimum 1-2 years of WFM/Business Intelligence experience or equivalent.

* Relevant experience in project management.

* Experience in requirement gathering and ability to write clear and detailed requirement documents.

Bonus points for any experience in the following areas: data analysis, problem-solving, and communication.



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