Principal Technical Analyst
4 weeks ago
Job Summary
Oracle is seeking a highly skilled and experienced Technical Solutions Expert to join our Support organization. As a key member of our team, you will be responsible for delivering post-sales support and solutions to our customers, while serving as an advocate for their needs.
Key Responsibilities
- Provide proactive and reactive technical support to customers, both onsite and remotely.
- Develop and maintain a deep understanding of Oracle eBusiness Suite and its various modules.
- Assist customers in maximizing the stability, availability, and performance of their critical business systems.
- Collaborate with internal Oracle teams to ensure customer satisfaction with our products and support organization.
- Research and respond to technical inquiries from customers, and develop high-quality deliverables to promote efficient service delivery.
Requirements
- Minimum 15 years of IT experience, with at least 10 years of solid experience in supporting Ebiz Finance or Manufacturing modules.
- Strong understanding of Oracle eBusiness Suite architecture, including good knowledge of technology stack.
- Fluent in English and Mandarin, with Cantonese speaking skills an advantage.
- Proven experience in Oracle Fusion ERP is an advantage.
- Oracle Certified Professional qualification is an advantage.
Personal Specification
- Proven success of working on own initiative and managing client/end-user expectations.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure in escalated situations.
- Team work essential.
What We Offer
As an Advisory Systems Engineer, you will have the opportunity to work with a talented team of experts, and contribute to the success of our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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