Guest Services Supervisor

2 months ago


Xi'an, Shaanxi, China Marriott International Full time

Job Summary

We are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our guests' needs are met.

Key Responsibilities

  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Take and confirm reservations and cancellations, ensuring accuracy and attention to detail.
  • Provide guests with information about property amenities, services, and local attractions.
  • Respond to guest requests for special arrangements or services, such as spa services, transportation, or entertainment.
  • Collaborate with management to develop and implement ideas to improve department performance.
  • Assign and ensure work tasks are completed on time and to a high standard.
  • Follow company policies and procedures, maintaining confidentiality and protecting company assets.
  • Develop and maintain positive working relationships with colleagues and guests.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.

Preferred Qualifications

  • Supervisory experience in a hospitality or customer service environment.

Marriott International is an Equal Opportunity Employer



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