Guest Services Supervisor
2 months ago
Job Summary
We are seeking a highly skilled Guest Services Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring that our guests' needs are met.
Key Responsibilities
- Respond to guest inquiries and resolve issues in a timely and professional manner.
- Take and confirm reservations and cancellations, ensuring accuracy and attention to detail.
- Provide guests with information about property amenities, services, and local attractions.
- Respond to guest requests for special arrangements or services, such as spa services, transportation, or entertainment.
- Collaborate with management to develop and implement ideas to improve department performance.
- Assign and ensure work tasks are completed on time and to a high standard.
- Follow company policies and procedures, maintaining confidentiality and protecting company assets.
- Develop and maintain positive working relationships with colleagues and guests.
Requirements
- High school diploma or equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Preferred Qualifications
- Supervisory experience in a hospitality or customer service environment.
Marriott International is an Equal Opportunity Employer
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