Senior Customer Service Representative

2 weeks ago


Minhang, China Evonik Full time

About the Role

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team at Evonik. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Process orders and manage customer inquiries in a timely and efficient manner
  • Collaborate with internal teams to resolve customer complaints and issues
  • Develop and maintain strong relationships with customers to ensure their needs are met
  • Stay up-to-date with industry trends and developments to provide expert advice to customers
  • Work closely with the sales team to identify new business opportunities and grow customer relationships

Requirements

  • Bachelor's degree in International Trade, Business Administration, or a related field
  • Minimum 5 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English and Chinese (Mandarin) is a plus

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools

About Evonik

Evonik is a leading global specialty chemicals company with a rich history of innovation and excellence. We are committed to delivering high-quality products and services that meet the needs of our customers and contribute to a sustainable future.



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