Customer Quality Engineer

1 week ago


Minhang, China Solidigm Full time
Job Description

Support TABB, ODMs, Channel customers in China, onsite support coordination and failure analysis support for these customers.

In this CQE role, you will be responsible for delivering a world class quality experience to our enterprise SSD customers.  you will be responsible for being the first point of contact for customer quality related topics (both proactive and reactive). You will be responsible to reach out to customers and their ODM partners to proactively engage and manage any potential quality or reliability concern.  Our goal is to build a strong working level partnership with our customers and their ODMs to monitor and react to our products performance in their manufacturing environment and field deployment. It is expected you will be able to engage with our customers to build positive relationships and deliver a support model that fits the customer’s expectations.  The scope of the position will include the following: (1) Managing customer quality inquires as it relates to manufacturing in the Asia region. (2) Managing the operations of failure analysis process including tracking the returns, conducting failure analysis, and reporting the findings.  (3) Partnering with engineering and our sales team to offer solutions in a timely manner, continue to improve our customer’s quality experience.

 

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience listed below would be obtained through a combination of your current or previous positions.

 

Minimum Requirements

  • A bachelor’s degree in electrical engineering, Computer Engineering, or a related discipline.
  • Knowledge & 5~10 Work experience in Storage products (SSDs or HDD), DRAM, NAND will be considered as alternatives.
  • Have a customer orientation focused mentality and communication skills can engage both our customers and our internal partners.

 


 


Qualifications

The ideal candidate will have the following: 

  • Experience of Customer Quality or product quality who is the customer interface that demonstrated a high degree of customer satisfaction as it related to service.
  • Prior experience in SSD manufacturing working for either the manufacturer (ODM, OEM) or as a supplier/customer of the factory. 
  • Demonstrated experience in enterprise SSD debug at both the device level and the system level.  Previous experience using PCI protocol analyzer (Teledyne LeCroy or similar) to debug SSD with system level interactions is desired.
  • Willing to travel to customer sites across Asia some time for Customer Quality meeting & customer issue. Occasional international travel may also be required.
  • Strong English listening, speaking, reading, and writing abilities.

 





  • Minhang, China Solidigm Full time

    Job DescriptionSolidigm is seeking a highly skilled Customer Quality Engineer to join our team. As a key member of our quality assurance team, you will be responsible for delivering a world-class quality experience to our enterprise SSD customers.Key Responsibilities:Manage customer quality inquiries related to manufacturing in the Asia region.Oversee the...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Representative to join our team at Evonik. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our global customers.Key ResponsibilitiesProcess orders and manage customer inquiries in a timely and...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Representative to join our team at Evonik. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess orders and manage customer inquiries in a timely and...

  • Application Engineer

    3 months ago


    Minhang District, China Regal Rexnord Full time

    SUMMARY By guiding Kollmorgen AGV customers to become experts in utilization of our products and by that securing our business and future. An application engineer is responsible for leading and managing requirement breakdown, designing, implementation and testing applications, in accordance with the projects adopted standards, for integration into larger...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly skilled Sales Manager to join our team at Evonik. As a Sales Manager for Peroxide and PAA Solutions, you will be responsible for delivering annual budgets and maintaining product margins by focusing on key customers in the industry.Key ResponsibilitiesExplore new applications of peroxide and Per acetic acidsBuild strong...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly skilled Sales Manager to lead our Peroxide and PAA business development efforts. As a key member of our team, you will be responsible for delivering annual budgets and maintaining product margins by focusing on key customers in the industry.Key ResponsibilitiesExplore new applications of peroxide and Per acetic...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly skilled Sales Manager to join our team at Evonik. As a Sales Manager for Peroxide and PAA Solutions, you will be responsible for delivering annual budgets and maintaining product margins by focusing on key customers in the industry.Key ResponsibilitiesExplore new applications of peroxide and Per acetic acidsBuild strong...


  • Minhang, China Evonik Full time

    What We Provide Join us at Evonik and discover a multitude of career opportunities. Collaborate with us to develop innovative solutions that contribute to a more sustainable world and enhance the quality of life. With a workforce of 33,000 talented individuals, you will have the chance to grow, thrive, and explore diverse career paths alongside...


  • Minhang, China Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development...


  • Minhang, China Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development...


  • Minhang, China Solidigm Full time

    Job DescriptionThis is a commissioned sales position responsible for delivering product presentations to customers, highlighting how Solidigm products provide the optimal solution to their applications.Key Responsibilities:Ensure customer satisfaction and technical acceptance of Solidigm products, including new product design, ramp-up, issue resolution, and...


  • Minhang, China Solidigm Full time

    Job DescriptionThis is a commissioned sales position. Responsible for giving product presentations to the customer describing how Intel products provide the optimum solution to their application.Responsibilities:Responsible for overall customer satisfaction and Solidigm product technical acceptance in customer. Including new product design in and ramp up,...


  • Minhang, China Evonik Full time

    What We Provide Join us at Evonik and embark on a journey filled with opportunities. Collaborate with us to craft innovative solutions that contribute to a more sustainable world, enhancing health, vibrancy, and comfort in life. At Evonik, you will have the opportunity to grow and excel alongside a diverse team of 33,000 professionals. We offer a variety...


  • Minhang, China Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development...

  • Data Architect

    2 weeks ago


    Minhang, China Solidigm Full time

    Job DescriptionThe Data Architect (Engineer) will design, build, and optimize systems for Backend Manufacturing data collection, storage, access, and analytics at scale.The person will create data pipelines that convert manufacturing raw data into formats usable by data science, data-centric applications, and other data consumers. Manage and organize the MFG...


  • Minhang, China Evonik Full time

    What We Provide Join us at Evonik and unlock a realm of possibilities. Collaborate with us to forge innovative solutions that contribute to a more sustainable and healthier world. With a workforce of 33,000, you will have the opportunity to grow, thrive, and explore diverse career paths alongside talented colleagues. We offer competitive compensation,...


  • Minhang, China Evonik Full time

    What We Provide Join us at Evonik and discover a realm of possibilities. Collaborate with us to develop innovative solutions that contribute to a more sustainable and healthier world. With a workforce of 33,000, you will have the opportunity to explore, excel, and advance your career. We offer competitive compensation, comprehensive health benefits, and...


  • Minhang, China Evonik Full time

    About the RoleWe are seeking a highly skilled Sales Manager to lead our Peroxide and PAA business development efforts. As a key member of our team, you will be responsible for driving sales growth, building strong relationships with key customers, and identifying new business opportunities.Key ResponsibilitiesDevelop and execute sales strategies to achieve...

  • Data Architect

    5 days ago


    Minhang, China Solidigm Full time

    Data Architect Job DescriptionThe Data Architect will design, build, and optimize systems for Backend Manufacturing data collection, storage, access, and analytics at scale. This role involves creating data pipelines that convert manufacturing raw data into formats usable by data science, data-centric applications, and other data consumers.The ideal...


  • Minhang, China Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development...