IT Support Specialist

1 week ago


Guangzhou, Guangdong, China Excis Compliance ltd Full time
Job Title: IT Desktop Support Engineer Job Summary: We are seeking a skilled IT Desktop Support Engineer to join our team at Excis Compliance ltd. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our desktop and laptop systems. Key Responsibilities: * Provide first-level technical support for desktop and laptop hardware, software, and network issues * Troubleshoot and resolve technical problems using Windows and Mac OS platforms * Set up and configure end-user desktops, laptops, hardware, software, printers, and peripherals * Document and record incidents, service requests, and their resolutions in our internal ticketing system * Collaborate with other teams to resolve complex technical issues * Develop and maintain technical documentation and knowledge articles * Perform asset management tasks, including inventory tracking and shipment of assets * Provide white-glove support to identified onsite VIPs Requirements: * Strong technical knowledge of Windows operating systems and Microsoft Office products * Excellent customer-facing skills, including verbal and written communication * Ability to apply intermediate-level subject matter knowledge to solve common IT issues * Exercises independent judgment within defined practices and procedures What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment How to Apply: If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. Equal Opportunities Employer: Excis Compliance ltd is an equal opportunities employer and welcomes applications from diverse candidates.

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