Software Support Specialist
1 month ago
Job Title: Software Support Engineer
Job Summary:
BNI is seeking a talented business Software Support Engineer to join our team. As a Support Engineer, you will be responsible for providing daily support for the use of business software systems, quickly responding and solving user issues, and seeking assistance from IT and external suppliers as necessary.
Responsibilities:
- Provide daily support for business software systems and resolve user issues in a timely manner.
- Record tickets/logs for system support and update the system knowledge base as needed.
- Manage business software systems, including configuration, users, permissions, and operation manuals.
- Train and mentor business team and end users on system usage and provide training materials and courseware as necessary.
- Provide system optimization suggestions and assist in researching and collecting business software system requirements.
- Work closely with the business team to identify the applicability of functions and collaborate with the 3rd party development team to identify and resolve defects.
- Document and communicate test results and findings to the IT manager.
- Assist in the launch, tracking, and control of system functions and collaborate with teammates to improve testing processes and methodologies.
- Adhere to all compliance requirements of the company, including information security, conduct in business, and interactive dialogue on competition law.
Requirements:
- Bachelor's degree in computer science, information technology, marketing, management, language, or related fields.
- 2+ years of experience in business software system supporting and remote supporting.
- 2+ years of experience in software testing.
- Experience in training business partners and end users.
- Strong knowledge of software testing methodologies and techniques.
- Excellent problem-solving and analytical skills.
- Good written and verbal communication skills in English.
- Ability to work both independently and in a team-oriented environment.
- Strong attention to detail and commitment to quality.
- Business Analytics preferred for future growth in role.
About BNI:
BNI is the recognized worldwide leader in business networking, with over 11,000 Chapters meeting every week in more than 77 countries. We have grown to over 315,000 Member-businesses and offer strong leaders tremendous earning potential and unlimited professional development opportunities.
Why Join BNI:
BNI's wonderful culture based on Givers Gain is lived out every day by our team and over 315,000 members globally. We are a company that focuses on Building Relationships and are only hiring for in-person opportunities based in our existing offices.
This is a full-time, based in the office at our Guangzhou office. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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