Cloud Solutions Architect

1 week ago

Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time
Technical Account Manager

Are you passionate about helping customers succeed in the cloud? Do you have a strong technical background and excellent communication skills? We're looking for a Technical Account Manager to join our team at Amazon Web Services (AWS) in Shanghai, China.

About the Role

As a Technical Account Manager, you will be the primary technical advisor and voice of the customer for our enterprise customers. You will work closely with our customers to understand their business needs and provide guidance on how to leverage AWS services to achieve their goals.

Responsibilities

  • Act as a single point of contact for our enterprise customers
  • Make recommendations on how new AWS offerings fit into the customer's strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings (onsite or via phone)
  • Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Work with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
  • Be available in non-business hours to handle urgent issues

Requirements

  • 5+ years of experience in design/implementation/operations/consulting with distributed applications
  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment

Preferred Qualifications

  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Proven experience working with large enterprise customers
  • Background in a 24x7 operational services or support environment
  • Track record in influencing management in technical, operational, and strategic decisions
  • Hands-on experience with AWS services and/or other cloud offerings

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