Digital Customer Engagement Manager

5 hours ago


Beijing, Beijing, China SAP Full time
About the Role

We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement and partnership.

Key Responsibilities
  • Develop and execute customer engagement strategies to drive business growth and customer satisfaction
  • Build and maintain strong relationships with key customers and stakeholders
  • Collaborate with cross-functional teams to identify and address customer needs and pain points
  • Provide expert guidance and support to customers on SAP solutions and services
  • Identify and pursue new business opportunities and partnerships
Requirements
  • 3+ years of experience in customer-facing roles, preferably in the technology industry
  • Proven track record of delivering exceptional customer experiences and driving business growth
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and stakeholders
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong analytical and problem-solving skills, with the ability to identify and address customer needs and pain points
About SAP

SAP is a leading provider of enterprise software and services, with a mission to help organizations run better and improve people's lives. We are committed to innovation, customer satisfaction, and employee development, and we offer a dynamic and inclusive work environment that values diversity and creativity.



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