Digital Success Specialist, Asia

2 months ago

Beijing, Beijing, China World Economic Forum Full time

Job Summary

The World Economic Forum is seeking a Digital Success Specialist for Asia to enhance the digital experience for constituents based in the Asia region.

Key Responsibilities

  • Provide day-to-day support on core digital products to internal and external users on Forum core applications (such as Salesforce), in collaboration with the Digital Success team in Geneva and New York.
  • Share support issues, user feedback and ideas with product managers to improve digital products.
  • Deliver onboarding and training sessions for internal and external users on Forum core technology and major processes, especially related to event and registration management.
  • Coordinate participant relations with engagement managers for major Forum meetings hosted in China; external queries and event invitation and registration processes, as well as event communication in collaboration with the Participant Services team in Geneva and Business Services Team in China.
  • Oversee Accounts, Events, and Initiatives/Communities records relevant to Greater China, enhancing data integrity and configuration accuracy.
  • Manage various mailboxes and communication channels on a daily basis, including information requests, registration validation and processing registrations.
  • Interact with various stakeholders and manage preparations and delivery of registration and participant services at events.
  • Assist with in-house meetings and badge creation/distribution.
  • Provide administrative support, including documentation creation and updating.
  • Implement change management activities according to new development of digital products and evolution of business processes.

Requirements

  • University level education in business administration or related field within technology, communication or event management.
  • Minimum 2 years of relevant industry experience in digital and administrative support, training, or customer service management for consumer-facing digital products.
  • Additional industry experience in one of the following is desirable: instructional design, CRM, web/customer analytics or similar.
  • Experience with Salesforce administration would be an asset.
  • Service-oriented with an enthusiasm for genuinely improving how businesses serve and engage with people.
  • Quality orientated; experience in data entry/quality control would be a plus.
  • A solid understanding of business processes and technical infrastructure;
  • PC literate, including MS Office and internet.
  • Knowledge of Salesforce and Salesforce Marketing Cloud a plus, along with familiarity with JIRA or similar issue-tracking software.
  • Fluency in Mandarin and English, with excellent written, digital and verbal communication skills.

Why Work at the World Economic Forum

The World Economic Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change.

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