Digital Experience Specialist, Asia Pacific Regional Platform

2 weeks ago

Beijing, Beijing, China World Economic Forum Full time

Responsibilities:


  • Provide day-to-day support to internal and external users on Forum core applications, collaborating with the Digital Success team in Geneva and New York.
  • Share support issues, user feedback, and ideas with product managers to improve digital products.
  • Deliver onboarding and training sessions for internal and external users on Forum core technology and major processes, especially related to event and registration management.
  • Coordinate participant relations with engagement managers for major Forum meetings hosted in China; external queries and event invitation and registration processes, as well as event communication in collaboration with the Participant Services team in Geneva and Business Services Team in China.
  • Oversee Accounts, Events, and Initiatives/Communities records relevant to Greater China, enhancing data integrity and configuration accuracy.
  • Manage various mailboxes and communication channels on a daily basis, including information requests, registration validation, and processing registrations.
  • Interact with various stakeholders and manage preparations and delivery of registration and participant services at events.
  • Assist with in-house meetings and badge creation/distribution.
  • Provide administrative support, including documentation creation and updating.
  • Implement change management activities according to new development of digital products and evolution of business processes.

Requirements:


  • University level education in business administration or a related field within technology, communication, or event management.
  • Minimum 2 years of relevant industry experience in digital and administrative support, training, or customer service management for consumer-facing digital products.
  • Additional industry experience in one of the following is desirable: instructional design, CRM, web/customer analytics, or similar.
  • Experience with Salesforce administration would be an asset.
  • Service-oriented with an enthusiasm for genuinely improving how businesses serve and engage with people.
  • Quality-orientated; experience in data entry/quality control would be a plus.
  • A solid understanding of business processes and technical infrastructure.
  • PC literate, including MS Office, and the internet.
  • Knowledge of Salesforce and Salesforce Marketing Cloud a plus, along with familiarity with JIRA or similar issue-tracking software.
  • Fluency in Mandarin and English, with excellent written, digital, and verbal communication skills.

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