Cloud Solutions Architect

2 weeks ago

Shanghai, Shanghai, China Microsoft Full time

About the Role

At Microsoft, we're passionate about empowering our customers and partners to achieve their business goals through innovative cloud solutions. As a Cloud Solution Architecture-Infra, you will play a key role in shaping the future of cloud infrastructure and architecture at our company.

Responsibilities

Customer Centricity

  • Identify and evaluate industry trends, gather customer/partner insights, and map architecture and digital transformation solutions to customer/partner business outcomes. Act as the voice of the customer/partner by driving new feedback, insights, and resources across territories to add and prioritize.
  • Develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. Provide direction to TDMs and build the bridge between TDMs and business decision makers.
  • Guide other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipate customer/partner dissatisfaction and unmet needs and help create strategies to improve experience, value realization, and acceleration of customer transformation.
  • Actively listen, create, and sustain constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.

Business Impact

  • Drive your team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. Anticipate and manage business and technical risks, and adapt methodology and apply governance to identify, communicate, and minimize business and technical risks.
  • Own complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations. Anticipate and route non-technical issues for removal by the appropriate party.
  • Proactively use deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.

Technical Leadership

  • Leverage market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role model effective technical readiness and influence team to drive their own technical readiness.
  • Lead virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
  • Connect gaps and patterns across business and technology areas, and drive changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

Qualifications and Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience.
  • 6+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 6+ years experience leading technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Benefits and Perks

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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