Quality Services Manager

1 month ago


Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Full time
About the Role

We are seeking a highly motivated and experienced Quality Services Manager to join our Amazon Innovation Center (Shenzhen) Company Limited team. As a Quality Services Manager, you will be responsible for managing a team of Device Associates who test our device software and ensure we deliver the highest quality.

Key Responsibilities
  • Manage the testing of multiple components, applications, and features.
  • Create effective SOPs for testing device software.
  • Make improvements to test procedures and processes that improve resource utilization (e.g., hardware, staffing, etc.) and delivery.
  • Define quality and operational metrics, monitor trends, and drive corrective actions.
  • Track key metrics that determine test effectiveness and productivity.
  • Regularly review metrics and suggest improvements.
  • Optimize processes and tool usage to align test plans and deliverables.
  • Plan for contingencies to minimize risks.
  • Write business review documents that help drive effective discussions.
  • Work with stakeholders to identify forward-looking forecasts as per project priorities.
  • Make appropriate trade-off decisions about resource utilization across the projects you own, based on criticality and timelines.
  • Communicate priorities proactively, testing status, risks, and challenges.
  • Drive analysis of post-release quality and defect leakage.
  • Hire, promote DAs and DA managers.
  • Use defined audit mechanisms and metrics to benchmark and raise the bar of your team's performance.
About the Team

The Shenzhen Device OS Team is a newly established team in 2022, with a few DA team members. We are looking for someone with strong self-motivation and a consistent passion for running testing operations, excellent communication skills, and the ability to bring the team to scale.

Requirements
  • Fluent English communication both in oral and written.
  • Team management experience of 3-5 years or above.
  • Flexibility and good ability to deal with ambiguity.
  • High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.
Preferred Qualifications
  • BA or above education with quantitative fields such as science and engineering, English, Management are preferred but not mandatory.
  • With (device software) testing experience or testing management experience > 3 years.
  • Familiar with lean management, six sigma on process improvement, operational excellence activities.


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