Quality Services Manager
1 month ago
We are seeking a highly motivated and experienced Quality Services Manager to join our Amazon Innovation Center (Shenzhen) Company Limited team. As a Quality Services Manager, you will be responsible for managing a team of Device Associates who test our device software and ensure we deliver the highest quality.
Key Responsibilities- Manage the testing of multiple components, applications, and features.
- Create effective SOPs for testing device software.
- Make improvements to test procedures and processes that improve resource utilization (e.g., hardware, staffing, etc.) and delivery.
- Define quality and operational metrics, monitor trends, and drive corrective actions.
- Track key metrics that determine test effectiveness and productivity.
- Regularly review metrics and suggest improvements.
- Optimize processes and tool usage to align test plans and deliverables.
- Plan for contingencies to minimize risks.
- Write business review documents that help drive effective discussions.
- Work with stakeholders to identify forward-looking forecasts as per project priorities.
- Make appropriate trade-off decisions about resource utilization across the projects you own, based on criticality and timelines.
- Communicate priorities proactively, testing status, risks, and challenges.
- Drive analysis of post-release quality and defect leakage.
- Hire, promote DAs and DA managers.
- Use defined audit mechanisms and metrics to benchmark and raise the bar of your team's performance.
The Shenzhen Device OS Team is a newly established team in 2022, with a few DA team members. We are looking for someone with strong self-motivation and a consistent passion for running testing operations, excellent communication skills, and the ability to bring the team to scale.
Requirements- Fluent English communication both in oral and written.
- Team management experience of 3-5 years or above.
- Flexibility and good ability to deal with ambiguity.
- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.
- BA or above education with quantitative fields such as science and engineering, English, Management are preferred but not mandatory.
- With (device software) testing experience or testing management experience > 3 years.
- Familiar with lean management, six sigma on process improvement, operational excellence activities.
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Senior Quality Services Manager
3 weeks ago
Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Quality Services Manager to join our Device OS Testing team at Amazon Innovation Center (Shenzhen) Company Limited. As a key member of our team, you will be responsible for managing the testing of multiple components, applications, and features, ensuring the highest quality of our device...
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Senior Quality Services Manager
3 weeks ago
Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Quality Services Manager to lead our Device OS Testing Operations team at Amazon Innovation Center (Shenzhen) Company Limited. As a key member of our team, you will be responsible for managing the testing of multiple components, applications, and features, ensuring the highest quality of our...
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