Business Operations Manager, Global Selling
2 weeks ago
About the Role
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.
We are seeking a results-oriented Business Operations Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, you will be a key member of the Asia Global Selling ESM Team, providing critical support to craft Seller profiles by segment and develop tailored solution packages, as well as optimizing existing work processes and developing mechanisms to improve Seller Profiling efficiency.
The ideal candidate will have demonstrated data analysis skills with business acumen and specifically the ability to shape work for themselves and supporting other team members. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization.
Key Responsibilities
- Establish ESM Seller Profiling mechanisms, accumulate in-depth Seller learning under each profile, and generate business insights to help Sellers grow.
- Develop scientific modeling to identify effective Seller profiles and describe typical Seller personas leveraging various metrics, testing & learning Seller behavior for each persona, and providing solutions to improve end-to-end Seller experience.
- Design & conduct Seller profiling analysis leveraging existing tools/modelling, and develop tracking dashboards for each profile.
- Routine Seller profile insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
- Co-work with multiple stakeholders / business teams to translate ambiguous requirements to execution.
- Structure work flow across the team to effectively implement each workstream & related operational activities.
Requirements
- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent
Preferred Qualifications
- 5+ years of finance, business management, and sales operations experience
- Experience working within a high-growth, technology company
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