Senior Program Operations Manager, Global Selling Operations

2 months ago


Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time
Role Summary

We are seeking a highly motivated Senior Program Operations Manager to join our central PMO team at Amazon (Shanghai) International Trading Company Limited. This role will be a vital member of the Asia Global Selling PMO Brand Success Team, responsible for enhancing efficiency, productivity, consistency, scalability, and overall impact.

Key Responsibilities
  1. Partner with program/product leaders to develop strategy and set goals to drive new product Seller adoption.
  2. Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
  3. Drive business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
  4. Co-work with multiple stakeholder/business teams to develop new business initiatives and translate into execution.
  5. Structure work flow across the team to effectively implement each workstream & related operational activity.
  6. Develop, implement, and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible.
Requirements
  • Bachelor's degree or equivalent.
  • Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.
  • Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
  • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  • In-depth understanding of business processes related to Sales, Marketing, Support, and Operations.
Preferred Qualifications
  • MBA preferred.
  • Experience in e-Commerce and/or in a hi-tech B2B sales organization.
  • Experience in inventing and delivering efficiency mechanisms in startup environments.
  • Experience in consulting, project management, finance, pre-sales, or account management would be an advantage.


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