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Business Operations Program Manager, Paid Service Specialist

2 months ago

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About the Role:

Amazon Marketplace Paid Service aims to be the preferred choice and trusted partner for Sellers in marrying Amazon solutions with their growth trajectory. We are seeking a talented, insightful, and proven successful Program Manager to support Global Selling team in Asia, with stakeholder teams worldwide across various functions.

The ideal candidate should be strong in analytical skills, structural thinking, and able to identify solutions that drive big and long-term impact. They should also be able to influence stakeholders to see the solutions through, demonstrating a high level of ownership in contributing to Selling Partner experience on the Amazon platform.

Key Responsibilities:

  • Improve Selling Partners satisfaction with Paid Service issue resolution based on in-depth, data-driven analysis.
  • Design, develop, and track the effectiveness of offerings that meet the needs of Selling Partners, continuously validating and improving their experience and business growth.
  • Independently drive projects from end to end to deliver results, working with multiple stakeholders.
  • Identify, assess, and improve the optimal cost to serve in order to ensure profitability and sustainability while meeting Selling Partners requirements.

Requirements:

  • 5-8 years' experience in Sales Operation/Program management, or Consulting
  • Ability to deal with ambiguity, to breakdown complex issue structurally, and to dive deep independently on broad scope issues
  • Superior analytical skills. Demonstrated ability to acquire/interpret data and make business recommendations
  • Demonstrated ability to work in a cross-functional and international environment, to lead by influence and earn trust at all levels
  • Outstanding verbal and written communication and collaboration skills in Chinese and English

Preferred Qualifications:

  • Individuals with demonstrated ability to project manage, influence, and succeed across a multi-dimensional large internal organization are preferred.
  • MBA from top tier school
  • Ability to thrive in an ambiguous environment