Customer Success Manager

4 weeks ago

Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

About the Role

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.

We are currently seeking a results-oriented Customer Success Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunities from our existing Selling Partner's profile, as well as optimizing existing work processes and developing tools & mechanisms to improve Account Management efficiency.

Key Responsibilities

  • Work closely with the Account Management team to manage and drive critical programs
  • Leverage data tools such as Excel, SQL in order to manage opportunities for multiple Seller programs driving the Asia Global Selling ESM business
  • Interact with multiple stakeholders / business teams to translate ambiguous requirements to execution
  • Builds trust with Sales partners and fosters a collaborative team environment with all stakeholders
  • Structures work flow across the team to effectively prioritize operational support activities
  • Work relentlessly to improve existing processes and using data-driven decision making to make recommendations for systems, process, and business improvements
  • Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity

Requirements

  • 5+ years of professional experience in sales operations, program management, or other related field
  • Strong Excel and SQL skills
  • Experience in developing SOP/Tools and build mechanism for complicated working process
  • Excellent communication in both English and Mandarin
  • Ability to work in a fast-paced environment and build partnerships with a wide range of stakeholders
  • Strong project management / time management skills are a must

Preferred Qualifications

  • Proven record in business initiative formulation and drive business agenda
  • Data tools development is a plus (Quicksight)

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China SAS Full time

    About the RoleThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to manage a portfolio of accounts in China. As a Customer Success Manager, you will be responsible for driving adoption, increasing consumption, and retaining customers through a programmatic approach using customer success plans, engagement plans, and...

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work alongside product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full time

         Why Siemens Mobility Technologies?     You will be part of a team that creates the next-generation digital platform in the railway industry, working closely with local mobility technical experts to reshape the future of maintenance and improve efficiency, quality, and safety.     What role will you play?     Overview:This is an...

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Altium Full time

    About AltiumAltium is a leading provider of software for the design, development, and manufacturing of electronic products. Our innovative solutions empower engineers and companies to create innovative products that transform industries.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job SummaryAs a Customer Success Manager at NielsenIQ, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty. You will work closely with clients to understand their needs and develop tailored solutions that meet their goals. Your expertise in customer success will enable you to identify opportunities...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China goFLUENT Full time

    At goFLUENT, we're revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we're passionate about ensuring every employee has...

  • Senior Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Qorvo Full time

    As a Senior Customer Success Manager at Qorvo, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions. Your goals will be to achieve new design wins and reduce time-to-market for customer projects.Key Responsibilities:Manage and prioritize your...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at NielsenIQ. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesConduct performance reviews for direct reports and provide feedback to develop their skills.Develop and implement...

  • Customer Success Advocate

    3 weeks ago

    Shanghai, Shanghai, China SAS Full time

    About the OpportunityThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to drive adoption, increase consumption, and retain customers in China. As a Customer Success Manager, you will serve as the primary point of contact for customers, develop strong relationships, and become a trusted advisor to our customers.Key...

  • Senior Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.The Asia Global Selling Existing Seller Management (ESM) team is seeking a results-oriented Customer Success Manager who can learn...

  • Customer Success Strategist

    4 days ago

    Shanghai, Shanghai, China Veeva Systems Full time

    Veeva Systems is a leading provider of cloud-based software solutions for the life sciences industry. Our mission is to help our customers achieve their goals and improve patient outcomes.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in San Francisco Bay Area. As a Customer Success Manager, you will be responsible...

  • Customer Success Professional

    4 days ago

    Shanghai, Shanghai, China SAS Full time

    About SASSAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. Our debt-free organization is on its path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.Job OverviewThe Customer Success Team at SAS seeks a Customer Success Manager to manage accounts in...

  • Strategic Customer Success Consultant

    3 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is committed to customer success, and we're establishing a Customer Success Management (CSM) team to work alongside our product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from China SFA,...

  • Customer Success Partner Advisor

    4 weeks ago

    Shanghai, Shanghai, China SAP Full time

    We help the world run betterAt SAP, we empower individuals to achieve their best. Our company culture is built on collaboration and a shared passion to drive positive change. How? We focus on building a strong foundation for the future and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a collaborative team...

  • Customer Success Partner Advisor

    3 weeks ago

    Shanghai, Shanghai, China SAP Full time

    Unlock Your PotentialAt SAP, we're committed to helping our customers achieve success. As an Enterprise Customer Success Professional, you'll play a critical role in driving revenue growth, retention, and relationship health for our key customers. This strategic role requires strong partnership skills, business acumen, and a passion for delivering value to...

  • Customer Success Account Manager

    3 weeks ago

    Shanghai, Shanghai, China Microsoft Full time

    OverviewAt Microsoft, we're committed to empowering every person and organization to achieve more. As a key member of our Customer Experience & Success (CE&S) organization, you'll play a critical role in delivering exceptional customer experiences and driving business growth.The Global Customer Success (GCS) organization is leading the effort to create a...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Altium Full time

    About the Role: As a Customer Success Senior Manager for our SaaS product Altium 365CN, you will be a key player in ensuring our customers achieve their desired outcomes through the use of our industrial software solutions. You will be responsible for building strong relationships, understanding customer needs, and providing exceptional support and guidance...

  • Customer Success Account Manager-Digital Native

    1 month ago

    Shanghai, Shanghai, China Microsoft Full time

    OverviewAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Customer Success Account Manager-Digital Native, you'll be responsible for delivering and operating...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Role OverviewAs a Customer Success Manager within Amazon's (Shanghai) International Trading Company Limited, you will play a pivotal role in driving growth and optimizing existing work processes across our Asia Global Selling Existing Seller Management team.Key ResponsibilitiesCollaborate closely with Account Management teams to manage and drive critical...

  • Customer Success Team Lead

    4 days ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job OverviewWe are seeking an experienced Customer Success Team Lead to join our NielsenIQ team. In this role, you will be responsible for leading a team of customer success professionals and ensuring that our clients receive exceptional service and support.