Senior Fraud Officer

2 weeks ago


Foshan, Guangdong, China HSBC Full time
Senior Fraud Officer Job Description

HSBC is seeking an experienced professional to join our team as a Senior Fraud Officer in the Fraud Mitigation Service HASE. This role is responsible for managing and mitigating operational risks in our day-to-day operations.

Key Responsibilities:
  • Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • Manage and mitigate operational risks in accordance with the Group Standards Manual, Risk FIM, and relevant guidelines and standards.
  • Conduct investigations and handle calls related to fraud risk.
  • Oversee and ensure that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, and relevant guidelines and standards.
  • Comply with the detailed expectations and responsibilities for their core role in operational risk management.
Requirements:
  • Ability to demonstrate strong organisational and time management skills to meet department standards of productivity and quality in a production environment.
  • Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
  • Flexibility in approach to adapt to changing processes and procedures within HSBC.
  • Minimal supervision and consistent coaching and development from immediate supervisor.
  • Timely escalation of Fraud Trends, issues, etc. to Management and Fraud Risk.

Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.



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