Senior Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior Technical Support Specialist to join our Lenovo team. As a key member of our support team, you will provide in-depth technical support to our front-end support team for field issues on Lenovo server and networking products.
Responsibilities
- Provide technical support to front-end support team for field issues on Lenovo server and networking products.
- Isolate problems to function building blocks via log analysis, problem replication, and experimentation, and provide solutions or workarounds to fix customer issues.
- Escalate and follow up on design issues or defects with our backend support team until issues are resolved.
- Lead investigations to provide lessons learned to prevent repeat issues.
- Manage critical situations to achieve customer satisfaction by leading or cooperating across Lenovo/IBM teams.
- Provide business data reports for management review. Visit customers or provide onsite support as needed.
- Work during business hours, occasionally working through off-hours/weekend/holiday to support emergency cases.
Requirements
- Bachelor's degree or higher in computer science or engineering.
- Extensive experience in troubleshooting and root cause analysis of networking issues and network performance tuning.
- Proficiency in Linux systems, preferably RHCE or RHCA; Cisco CCIE or CCNP certificate holders.
- Experience in server product development is a plus.
- Fluent English/Chinese communication skills with internal teams and external teams. Ability to manage multiple/complex tasks under pressure.
-
Technical Support Specialist
3 weeks ago
Dongguan, Guangdong, China Red Hat Software (Beijing) Co., LTD. Full timeAbout the RoleRed Hat Global Support Services is looking for a skilled Technical Support Specialist to join its team in Beijing or Shenzhen, China. As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical assistance and support for Red Hat Enterprise Linux (RHEL) solutions. Key responsibilities include:-...
-
Technical Support Specialist
4 weeks ago
Dongguan, Guangdong, China Red Hat Software (Beijing) Co., LTD. Full timeAbout the roleWe are seeking a Technical Support Specialist to join our team in Beijing or Shenzhen, China. In this role, you will be responsible for troubleshooting and resolving customer technical issues through a web portal and over the phone. You will provide production technical support for platform solutions, primarily Red Hat Enterprise Linux...
-
Electrical Technical Support Specialist
3 weeks ago
Dongguan, Guangdong, China Celestica Full timeJob Summary:Celestica is seeking an Electrical Technical Support Specialist to join our team. In this role, you will be responsible for performing complex technical tasks, including troubleshooting and repairing failed products, reading and analyzing technical information, and inspecting for quality requirements.Responsibilities:Troubleshoot and repair...
-
Electrical Engineering Support Specialist
4 weeks ago
Dongguan, Guangdong, China Celestica Full timeJob Summary We are seeking an experienced Electrical Engineering Support Specialist to join our team at Celestica. The successful candidate will be responsible for providing technical support and guidance to our engineering teams, ensuring the smooth operation of our manufacturing processes. Key Responsibilities Troubleshoot and repair complex electrical...
-
Electrical and Mechanical Support Specialist
3 days ago
Dongguan, Guangdong, China Celestica Full timeJob Overview:We are seeking an experienced Electrical and Mechanical Support Specialist to join our team. In this role, you will be responsible for providing technical support for electrical and mechanical systems, including troubleshooting, repair, and maintenance.Key Responsibilities:- Troubleshoot complex electrical and mechanical problems- Repair and...
-
Technical Integration Specialist
3 weeks ago
Dongguan, Guangdong, China Paymentwall Full timeJob DescriptionWe are seeking a highly skilled Technical Integration Specialist to join our team at Paymentwall. The successful candidate will be responsible for designing, building, and maintaining an integration platform for premier merchants and partners using our payment platform.Key Responsibilities:Design and Develop Integration Solutions: Design,...
-
IT Support Specialist
2 weeks ago
Dongguan, Guangdong, China Philips Full timeAbout the RoleWe are seeking a highly motivated and proactive IT Support Specialist to join our team. In this role, you will provide first-line support in solving problems and complaints related to IT services and solutions, escalating issues to second-line support teams as needed.Key ResponsibilitiesProvide technical support and assistance to end-users on...
-
Senior Electronic Security Specialist
3 days ago
Dongguan, Guangdong, China Arup Full timeJob DescriptionWe are seeking a Senior Electronic Security Specialist to join our team in Guangzhou. The successful candidate will be responsible for assisting in the planning and delivery of technical services related to electronic security systems.Responsibilities:Demonstrate an understanding of the security marketplace in Mainland China and available...
-
Senior Technical Product Development Lead
1 week ago
Dongguan, Guangdong, China Philips Full timeJob DescriptionThis role is a great opportunity to take on a leadership position and drive innovation in the development of technical products. As a Senior Technical Product Development Lead, you will be responsible for defining and realizing innovative products across the organization.
-
Administrative Support Specialist
4 weeks ago
Dongguan, Guangdong, China Herman Miller (Dongguan) Furniture Co., Ltd. Full timeWhy Work with Us?We're a company that's passionate about designing for the good of humankind. Our purpose is to create a better world, and we're looking for someone to help us achieve that goal.Job Title: Personal AssistantKey Responsibilities:1. Prepare and edit correspondence, reports, and presentations for senior management.2. Support senior management...
-
Senior Cluster IT Specialist
3 weeks ago
Dongguan, Guangdong, China Marriott International Full timeJob SummaryAs a Senior Cluster IT Specialist at Marriott International, you will contribute advanced knowledge and skills in technology and general hospitality business knowledge to support assigned properties and technology information technology resources objectives. You will implement and monitor systems, manage information technology resources compliance...
-
Administrative Support Specialist
2 weeks ago
Dongguan, Guangdong, China Marriott International Full timePosition SummaryAs an Administrative Support Specialist at Marriott International, you will be responsible for ensuring the accuracy and integrity of financial records. This includes verifying figures, postings, and documents to ensure compliance with company policies and procedures.ResponsibilitiesOrganize and maintain all financial records, including cash...
-
Dongguan, Guangdong, China Philips Full timeAbout the Role We are seeking a Senior Technical Lead to join our team at Philips, leading the product development process from concept to market launch. As a key member of our innovation team, you will be responsible for overseeing the development and release of new products, both as a single contributor and as a team leader. About You To be successful in...
-
Merchant Support Specialist
1 month ago
Dongguan, Guangdong, China Ebury Full timeEbury is a leading FinTech firm that offers a range of innovative payment solutions. We are seeking a highly skilled Merchant Support Specialist to join our team in Shenzhen.The successful candidate will be responsible for providing exceptional support to our merchants, ensuring timely resolution of their queries and concerns. This will involve working...
-
Senior Magnetic Sensor Technical Specialist
3 weeks ago
Dongguan, Guangdong, China Allegro MicroSystems Full timeThe Allegro team is passionate about delivering innovative solutions that drive a safer and more sustainable future. Our advanced semiconductor technology has been a cornerstone of our success for over 30 years, with a focus on customer engagement, employee recognition, and technology advancement. This role is critical to our sales growth strategy,...
-
Dongguan, Guangdong, China Lenovo Full timeAbout the Role:We are seeking a highly skilled Financial Planning and Analysis Senior Specialist to join our team at Lenovo. As a key member of our FP&A team, you will be responsible for leading the Monthly & Quarterly Closing process, preparing related cost review reports, and monitoring product costs.Key Responsibilities:Lead team for Monthly & Quarterly...
-
Senior Clinical Development Specialist
3 days ago
Dongguan, Guangdong, China Philips Full timeAbout the RoleWe are seeking a highly skilled Senior Clinical Development Specialist to join our team. In this role, you will play a key part in generating evidence for new product introductions and life-cycle management.ResponsibilitiesParticipate in the CDMA process, developing clinical and health economic evidence to support market authorization, market...
-
Senior Business Development Specialist
1 week ago
Dongguan, Guangdong, China Gartner Full timeAbout UsGartner is a leading research and advisory company that helps businesses make informed decisions. We have grown exponentially since our founding in 1979 and have over 19,500 associates globally who support over 15,000 client enterprises in more than 100 countries.What We OfferWe invest in our people from Day 1, providing access to a vast array of...
-
Dongguan, Guangdong, China Qualcomm Full timeJob Summary:As a Qualcomm Software Application Engineer, you will provide technical expertise of software systems through technical presentations in support of business development, product demonstrations, design and development of customer specific requirements, commercialization, and maintenance of Qualcomm products.Key Responsibilities:Provide technical...
-
Senior Quality Assurance Specialist
3 weeks ago
Dongguan, Guangdong, China Dongguan Heitkamp & Thumann Metal Products Ltd. Full timeQuality Assurance RoleAt Dongguan Heitkamp & Thumann Metal Products Ltd., we are seeking a Senior Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality control and assurance, with a focus on delivering world-class quality to our customers.Main ResponsibilitiesDevelop and implement quality policies and...