Department Manager

2 months ago

Beijing, Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at BALENCIAGA FASHION SHANGHAI CO. LTD. As a key member of our management team, you will be responsible for leading a team of sales associates and ensuring the successful operation of our department.

Key Responsibilities
  • Business Development
    • Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up
    • Assign targeted quantitative and qualitative goals to the department team(s)
    • Analyze the results: daily, weekly, monthly and set up constant assessments
    • Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
    • Ensure that the display of the Department(s) involved is in order and supervise product rotation
  • Communication and Reporting
    • Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team
    • Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
    • Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
  • Talent Development and Management
    • Create and maintain a positive and motivating work environment
    • Embody Balenciaga image and ensure that the team is also aligned
    • Motivate and challenge store management and store team on a regular basis
    • Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
  • Client Experience and Service
    • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
    • Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
    • Inspire both clients and store team by embodying the Balenciaga Universe
  • Process Management
    • Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
    • Take all the necessary measures to ensure loss prevention and safety in the store
    • Ensure the correct rotation of the goods in the warehouse for the department(s) involved
    Requirements
    • At least 3 years of experience in a managerial position (5 people)
    • Significant experience in the luxury industry: client portfolio
    • Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
    Leadership Behaviors
    • Inclusion
      • Create a high-performing team and foster a fair and respectful environment where each individual's uniqueness is valued
    • Vigilance
      • Anticipate opportunities and threats so as to lead in the long run
    • Audacity
      • A quick to seize opportunities, turning potential failures into success
    • Tenacity
      • True to your ambition when times get tough and weather the storms with your team

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