Customer Service Representative
4 weeks ago
Job Summary
Huatai Securities is seeking a highly skilled and customer-focused Receptionist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional service to clients and colleagues alike.
Key Responsibilities
- Manage switchboard operations, handling calls and transferring them to the relevant departments;
- Provide a warm and welcoming experience for visitors, ensuring they feel valued and respected;
- Coordinate the receipt and dispatch of mail, courier services, and newspaper subscriptions;
- Arrange conference room bookings and assist with video call connections as needed;
- Undertake ad hoc projects assigned by the supervisor;
- Prepare catering services for management meetings;
- Work a standard 9-hour day, including a 1-hour meal break.
Requirements
- Matriculation or diploma holder in a related field, with a degree preferred;
- Strong telephone handling and communication skills;
- Pleasant personality, service-oriented, and able to work independently;
- Flight attendant or hotelier experience is a plus;
- Proficient in MS Office, Excel, and Chinese word processing;
- Excellent command of both written and spoken English and Chinese (Mandarin is a must).
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