Customer Service Representative
1 week ago
Receptionist
Job Overview
Huatai Securities is seeking a highly skilled and professional Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.
Key Responsibilities
- Manage switchboard operations, handle calls, and transfer calls in a professional and courteous manner.
- Greet visitors and provide excellent over-counter customer services, ensuring a warm and welcoming experience.
- Manage incoming and outgoing mail, courier services, and newspaper subscriptions, maintaining a high level of organization and attention to detail.
- Coordinate conference room reservations, assist with video call conference connections, and perform other ad hoc projects assigned by the supervisor.
- Prepare catering services for management meetings, demonstrating a high level of professionalism and attention to detail.
- Work a standard 9-hour shift, including a 1-hour meal break, from 9:00 AM to 6:00 PM.
Requirements
- Matriculated or diploma holder in a related subject, with a degree holder preferred.
- Excellent telephone handling skills and communication skills, with a pleasant personality and service-oriented attitude.
- Flight attendant or hotelier experience is preferred, with good PC knowledge in MS Office, Excel, Email, and Chinese word processing.
- Fluent in both written and spoken English and Chinese, with Mandarin being a must.
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