Customer Service Representative

1 month ago


Shenzhen, Guangdong, China Huatai Securities Full time

Receptionist

Job Overview

Huatai Securities is seeking a highly skilled and professional Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.

Key Responsibilities

  • Manage switchboard operations, handle calls, and transfer calls in a professional and courteous manner.
  • Greet visitors and provide excellent over-counter customer services, ensuring a warm and welcoming experience.
  • Manage incoming and outgoing mail, courier services, and newspaper subscriptions, maintaining a high level of organization and attention to detail.
  • Coordinate conference room reservations, assist with video call conference connections, and perform other ad hoc projects assigned by the supervisor.
  • Prepare catering services for management meetings, demonstrating a high level of professionalism and attention to detail.
  • Work a standard 9-hour shift, including a 1-hour meal break, from 9:00 AM to 6:00 PM.

Requirements

  • Matriculated or diploma holder in a related subject, with a degree holder preferred.
  • Excellent telephone handling skills and communication skills, with a pleasant personality and service-oriented attitude.
  • Flight attendant or hotelier experience is preferred, with good PC knowledge in MS Office, Excel, Email, and Chinese word processing.
  • Fluent in both written and spoken English and Chinese, with Mandarin being a must.


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