Air Freight Operations Manager
2 months ago
Job Summary
As a key member of our team, you will be responsible for leading the air freight operations team to achieve exceptional customer satisfaction and meet business goals. Your primary focus will be on implementing hub operation plans, coordinating with internal departments, and formulating key performance indicators to measure service performance.
Key Responsibilities
- Lead the air freight operations team to achieve team goals and meet customer satisfaction.
- Implement hub operation plans according to budgetary targets, service/productivity standards, and cost controls.
- Coordinate with internal departments to resolve issues promptly.
- Formulate key performance indicators to measure service performance and develop corrective action plans to improve service consistency.
- Cultivate coaching skills to enhance team productivity through on-job training.
Requirements
- College degree or equivalent.
- Over 5 years of experience in air forwarding or a related industry.
- 3-5 years of management experience in a service-related role, preferably in the air forwarding industry.
Competencies
- Customer orientation.
- Decision-making.
- Market focus.
- Negotiation.
- Planning and organizing.
- Results orientation.
- Building and leading teams.
- Developing people.
- Teamwork.
- Influencing.
About Us
Schenker China Ltd. (Guangzhou Branch) is a leading logistics provider dedicated to delivering exceptional service and solutions to our customers. We are committed to building a diverse and inclusive team that shares our values and passion for excellence.
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