Housekeeping Operations Manager

1 month ago


Guangzhou, Guangdong, China Marriott International Full time

About Marriott International

We are a global hospitality leader, with over 7,000 properties across more than 131 countries and territories. Our mission is to provide exceptional guest experiences, while also providing opportunities for our associates to grow and succeed.

Job Summary: As a Housekeeping Operations Manager at Marriott International, you will be responsible for managing the day-to-day operations of our housekeeping department, ensuring that all guest rooms, public spaces, and associate areas are clean and well-maintained.

About the Role: In this role, you will oversee a team of housekeeping staff, providing guidance and support to ensure that they meet our high standards of cleanliness and service. You will also be responsible for maintaining strong relationships with our front office team, ensuring effective communication and collaboration to resolve any operational issues that may arise.

Key Responsibilities:

  1. Manage and direct housekeeping staff, ensuring that they have the resources and support they need to perform their duties effectively.
  2. Maintain strong working relationships with the front office team, ensuring effective communication and collaboration to resolve any operational issues.
  3. Inventory stock levels, ensuring that we have adequate supplies to meet the needs of our guests.
  4. Verify that guest rooms, public spaces, and associate areas are cleaned according to our operating standards.
  5. Conduct regular inspections to ensure that our housekeeping standards are being met.
  6. Supervise and approve the budgeting and ordering of guest room and cleaning supplies.
  7. Understand the importance of departmental costs and educate staff on details as appropriate.
  8. Manage controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
  9. Respond to and handle guest problems and complaints effectively.
  10. Empower associates to provide excellent customer service.

Requirements:

  • High school diploma or GED; 2 years experience in the housekeeping or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Compensation and Benefits: The estimated salary for this position is $65,000 - $80,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply: If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.



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