Certification Operations Manager

1 month ago


Guangzhou, Guangdong, China CSA Group Full time

At CSA Group, we are dedicated to making the world a better, safer, more sustainable place. Our vision is at the heart of everything we do, from developing engineering standards for railway bridges to creating over 3,500 standards, codes, and related products today.

We test, inspect, and certify a wide range of products, from everyday household items to leading-edge technology, to meet exacting requirements for safety, performance, and environmental impact. We are headquartered in Canada with a global footprint of over 30 labs and offices across Europe, Asia, and North America.

As a key member of our business unit team, you will support our technicians and staff to efficiently and effectively exceed client requirements and expectations for Certification and Testing. You will ensure delivery of these services is consistent with corporate and divisional values, policies, and objectives, enhancing CSA's image as a Global leader in Product Certification.

In this role, you will be responsible for supporting the Operation/Country Manager in routine activities related to Laboratory management. This includes performing laboratory work, producing reports/certificates in accordance with procedures, and managing customer issues to ensure high levels of customer satisfaction.

You will also be expected to seek out ways to improve overall delivery by working directly with SQ to optimize the certification process. As a mentor to your colleagues, you will lead by example, addressing non-conformances within specified timelines and improving employee engagement within the team.

Your responsibilities will include balancing workload between team members and other regional offices/international to maintain high levels of customer satisfaction. You will also ensure quotes and commitment dates align with team targets and make decisions in the best interest of 'one' CSA.

You will have the opportunity to involve yourself in sales, marketing, business development managers, and other corporate resources to maximize revenues and margins. Additionally, you will be responsible for occupational safety and housekeeping, ensuring employees receive training on safe work practices.

We are seeking an independent worker with leadership skills and the ability to manage and inspire staff. You should possess strong verbal and written communication skills, as well as presentation skills and confidence to deliver messages to a wide audience. Strong problem-solving and organizational skills are essential, along with facilitation and analytical skills.

With a graduate degree in Engineering or Science and an MBA (preferred), you will have a minimum of 5-8 years of certification or equivalent technical experience. We offer a competitive salary package, including an estimated $120,000 - $150,000 per year, based on qualifications and location.



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