Service Delivery Manager

3 weeks ago


Ningbo, Zhejiang, China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team as a Service Manager at Shangri-La.

The ideal candidate will have a proven track record of delivering exceptional service in a luxury restaurant or international chain hotel environment.

  • Strong organizational skills and ability to multitask
  • Minimum 3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Knowledge of latest market trends and industry updates
  • Ability to lead and motivate a team

Key Responsibilities:

  • Develop and implement service standards and procedures
  • Lead and motivate a team of service staff
  • Monitor and improve service quality
  • Collaborate with other departments to ensure seamless service delivery

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