Customer Service Representative

1 month ago


Ningbo, Zhejiang, China Mapletree Full time

Customer Service Excellence at Mapletree

This role is part of our team to enhance shoppers' experiences through good customer service at our properties.

Key Responsibilities:

  • Provide exceptional mall concierge services to our customers.
  • Attend to shoppers' queries and resolve issues promptly.
  • Assist customers in loyalty programs and mall redemption programs.
  • Process the sale of Mapletree shopping vouchers.
  • Encourage and influence a good service mindset in the CS team and recognize positive behavior.
  • Work closely with the Executive, Customer Service to ensure check and balance of all premiums and/or vouchers issued to the department; and manage the sales of vouchers.
  • Conduct service, grooming, and housekeeping audit checks on staff and Customer Service Counters.
  • Respond to feedback received across all platforms within the stipulated timeframe; and liaise with tenants on acceptance of mall vouchers.

Requirements:

  • Minimum GCE 'N' Level.
  • At least 5 to 7 years of relevant experience in a retail or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Required to work on a 6-day work week, with 3 rotating shifts including weekends and Public Holidays.

About Us:

Mapletree is a leading real estate development company.



  • Ningbo, Zhejiang, China DSV Full time

    Job Overview:The Customer Service Solutions Manager will be responsible for supporting the sales department in achieving their annual budget targets. This role involves smooth communication with client representatives from various regions to ensure customer satisfaction.Key Responsibilities:Develop Standard Operating Procedures (SOP) regarding order flow and...


  • Ningbo, Zhejiang, China HSBC Full time

    Job SummaryWe are seeking an experienced professional to join our team as a Customer Development Representative in Nanjing NJX Sub-branch. The successful candidate will be responsible for implementing Premier Acquisition strategies and acquiring new-to-bank customers via central or self-generated leads.Key ResponsibilitiesDevelop strong working relationships...


  • Ningbo, Zhejiang, China DSV Full time

    Job OverviewAs a Senior Customer Service Manager at DSV, you will play a critical role in driving sales department success and ensuring customer satisfaction. With your expertise in logistics solutions, you will be responsible for developing and implementing SOPs based on Ningbo EPZ regulations and client requirements.About the RoleKey responsibilities...

  • Sales Representative

    4 weeks ago


    Ningbo, Zhejiang, China Agilent Full time

    About the RoleWe are seeking a highly motivated Sales Representative to join our team at Agilent Technologies. As a Sales Representative, you will be responsible for generating sales across different accounts and industries in your designated territory.Key ResponsibilitiesDevelop and maintain relationships with key customers to identify business...


  • Ningbo, Zhejiang, China Mapletree Full time

    Senior Customer Service AssistantEnhance shopper experiences through exceptional customer service at assigned properties. Key responsibilities include providing concierge services, attending to shopper queries, and assisting with loyalty programs.Key Responsibilities: Provide outstanding customer service to enhance shopper experiences. Attend to shopper...


  • Ningbo, Zhejiang, China Mapletree Full time

    Company OverviewWe are a dynamic and customer-centric team at Mapletree, committed to delivering exceptional experiences for our shoppers.About the RoleThis is an exciting opportunity for a highly motivated and service-oriented individual to join our Customer Service team as a Senior Customer Service Assistant. As a key member of our team, you will play a...


  • Ningbo, Zhejiang, China FedEx Full time

    Job Title: Inside Sales Representative-SeniorWe are seeking a highly motivated and results-driven Inside Sales Representative-Senior to join our team at FedEx. As a key member of our sales team, you will be responsible for generating new business opportunities and growing existing customer relationships.Key Responsibilities:Develop and execute sales...


  • Ningbo, Zhejiang, China Atlas Copco Full time

    We are looking for a skilled and driven Technical Sales Representative to join our team in Ningbo, China.About the RoleAs a Technical Sales Representative, you will be responsible for driving compressor equipment sales and achieving sales targets in your assigned area. You will work closely with dealers and customers to develop strong relationships and...


  • Ningbo, Zhejiang, China DSV Full time

    Job Summary:We are seeking a highly skilled Customer Service Solutions Manager to join our team at DSV. The successful candidate will be responsible for supporting sales departments to achieve annual department budgets, ensuring customer satisfaction, and developing SOPs regarding order flow and documentation.Key Responsibilities:Support sales departments to...


  • Ningbo, Zhejiang, China Mapletree Full time

    Job SummaryThis role is part of the Customer Service team at Mapletree, responsible for enhancing shoppers' experiences through excellent customer service at assigned properties.About the RoleDeliver exceptional mall concierge services to ensure a positive experience for all shoppers.Provide prompt and accurate responses to shopper queries, ensuring timely...

  • Project Coordinator

    3 weeks ago


    Ningbo, Zhejiang, China TÜV Rheinland Full time

    Job Summary:The Project Coordinator will be responsible for handling customer enquiries, creating test plans, and managing projects to ensure timely completion and high quality results.Key Responsibilities:Handling customer enquiries and responding to quotes in a timely and professional manner.Creating and managing test plans to ensure that all projects are...

  • Lobby Bar Captain

    3 weeks ago


    Ningbo, Zhejiang, China Marriott International Full time

    Job Summary:As a Lobby Bar Captain at Marriott International, you will be responsible for ensuring staff is working together as a cohesive unit to provide exceptional customer service and meet the needs of our guests. This includes completing opening and closing duties, maintaining a clean and organized work environment, and monitoring dining areas for...


  • Ningbo, Zhejiang, China TÜV Rheinland Full time

    Job SummaryWe are seeking a highly motivated and experienced Business Development Representative to join our team at TÜV Rheinland. The successful candidate will be responsible for selling our PPE, sustainable, textile, shoe, toy, chemical, and cosmetics services to existing and potential clients.Key Responsibilities1. As a member of our business...


  • Ningbo, Zhejiang, China FedEx Full time

    As a Business Development Representative at FedEx, you will be responsible for finding, growing, and keeping customers through sales outbound calls and lead generation. Key requirements include a Diploma or equivalent and four years of relevant work experience.Key ResponsibilitiesDevelop and implement sales strategies to achieve account growth and customer...


  • Ningbo, Zhejiang, China Agilent Full time

    About the RoleAs a Sales Representative at Agilent, you will be responsible for generating sales across assigned accounts and industries in your designated territory. This involves understanding customer needs, identifying solutions to non-standard tasks, and promoting and selling products and/or solutions to existing or new customers/partners.Key...


  • Ningbo, Zhejiang, China DSV Full time

    Job SummaryWe are seeking a highly motivated Sales and Business Development Representative to join our team at DSV – Global transport and logistics. As a key member of our sales team, you will be responsible for achieving sales targets, building strong relationships with customers, and driving business growth.Key ResponsibilitiesAchieve sales targets and...


  • Ningbo, Zhejiang, China Bayer Full time

    About UsWe are a leading life science company with a rich history of innovation and commitment to improving human health. At Bayer, we strive to solve the world's toughest challenges and make a meaningful impact on people's lives.Role OverviewThis exciting opportunity is for a highly motivated Medical Representative to join our team in the Ningbo area. As a...


  • Ningbo, Zhejiang, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    About This RoleAs a key member of our field service team, you will be responsible for ensuring our customers receive the highest level of technical support. This includes evaluating and diagnosing technical equipment problems, repairing and updating equipment at customer facilities, and providing expert technical guidance and assistance to Installation...


  • Ningbo, Zhejiang, China Bayer Full time

    At Bayer, we're driven to solve the world's toughest challenges and strive for a world where health for all and hunger for none is no longer a dream, but a real possibility.Our vision is to make a meaningful difference in people's lives.As a Pharmaceutical Representative - Anticoagulant Products - Ningbo, you will play a crucial role in achieving this...


  • Ningbo, Zhejiang, China Bayer Full time

    At Bayer, we're driven to solve the world's toughest challenges and strive for a world where healthcare is accessible to all.As a Pharmaceutical Representative - Anticoagulant Products - Ningbo, you'll play a key role in our mission.Your Key Responsibilities:Implement company market department strategies to continuously create demand and meet/exceed company...