Customer Service Ambassador for Mapletree Properties
3 days ago
This role is part of the Customer Service team at Mapletree, responsible for enhancing shoppers' experiences through excellent customer service at assigned properties.
About the Role- Deliver exceptional mall concierge services to ensure a positive experience for all shoppers.
- Provide prompt and accurate responses to shopper queries, ensuring timely resolutions and escalating complex issues when necessary.
- Serve as the primary point of contact for loyalty programmes and mall redemption programmes, guiding customers through the process with clarity and efficiency.
- Process sales of Mapletree shopping vouchers in a secure and transparent manner, adhering to company policies and procedures.
- Promote and encourage a good service mindset within the CS team, recognizing and affirming positive behaviors that contribute to exceptional customer service.
- Collaborate closely with the Executive, Customer Service to maintain checks and balances on premiums and/or vouchers issued, ensuring accuracy and fairness in all transactions.
- Conduct regular audits to ensure staff and Customer Service Counters meet the highest standards of service, grooming, and housekeeping.
- Respond promptly to feedback from various platforms, working diligently to resolve any concerns or issues raised by customers.
- You hold a minimum GCE 'N' Level qualification and have at least 5-7 years of relevant experience in a retail or hospitality industry.
- You possess excellent communication and interpersonal skills, enabling you to build strong relationships with customers, colleagues, and stakeholders.
- You are willing to work on a 6-day week, with 3 rotating shifts including weekends and Public Holidays, demonstrating your flexibility and adaptability.
- A competitive estimated salary of $45,000 - $65,000 per annum, based on your qualifications and experience.
- The opportunity to join a dynamic and growth-oriented organization like Mapletree, where you can develop your skills and expertise.
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