Customer Service Ambassador for Mapletree Properties

3 days ago


Ningbo, Zhejiang, China Mapletree Full time
Job Summary

This role is part of the Customer Service team at Mapletree, responsible for enhancing shoppers' experiences through excellent customer service at assigned properties.

About the Role
  • Deliver exceptional mall concierge services to ensure a positive experience for all shoppers.
  • Provide prompt and accurate responses to shopper queries, ensuring timely resolutions and escalating complex issues when necessary.
  • Serve as the primary point of contact for loyalty programmes and mall redemption programmes, guiding customers through the process with clarity and efficiency.
  • Process sales of Mapletree shopping vouchers in a secure and transparent manner, adhering to company policies and procedures.
  • Promote and encourage a good service mindset within the CS team, recognizing and affirming positive behaviors that contribute to exceptional customer service.
  • Collaborate closely with the Executive, Customer Service to maintain checks and balances on premiums and/or vouchers issued, ensuring accuracy and fairness in all transactions.
  • Conduct regular audits to ensure staff and Customer Service Counters meet the highest standards of service, grooming, and housekeeping.
  • Respond promptly to feedback from various platforms, working diligently to resolve any concerns or issues raised by customers.
About You
  • You hold a minimum GCE 'N' Level qualification and have at least 5-7 years of relevant experience in a retail or hospitality industry.
  • You possess excellent communication and interpersonal skills, enabling you to build strong relationships with customers, colleagues, and stakeholders.
  • You are willing to work on a 6-day week, with 3 rotating shifts including weekends and Public Holidays, demonstrating your flexibility and adaptability.
What We Offer
  • A competitive estimated salary of $45,000 - $65,000 per annum, based on your qualifications and experience.
  • The opportunity to join a dynamic and growth-oriented organization like Mapletree, where you can develop your skills and expertise.


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