Business Leader for Customer Experience

4 hours ago


Ningbo, Zhejiang, China Abercrombie and Fitch Stores Full time
Job Overview

Ambitious and results-driven professionals are sought to join Hollister Co. Stores as Key Holders, driving business growth through leadership and ensuring a distinctive customer experience.

About the Role

As a Full-Time Key Holder, you will help drive the business forward by applying your skills and expertise in a fast-paced retail environment. You will be actively involved in ensuring a differentiated customer experience and utilizing applied learning to evolve as a business leader.

The ideal candidate should be assertive, analytical, and trustworthy, with excellent communication and interpersonal skills. They must be able to multitask, work well under pressure, and adapt to changing circumstances.

Key Responsibilities
  • Lead a team of associates to ensure operational tasks and procedures are successful.
  • Develop and implement strategies to improve store results and customer satisfaction.
  • Utilize applied learning to enhance business acumen and leadership skills.
  • Maintain high standards of customer service and ensure a positive shopping experience.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • At least 1 year of customer service experience, preferably in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, work well under pressure, and adapt to changing circumstances.
  • Strong analytical and problem-solving skills.
  • Assertiveness, confidence, and trustworthiness.
Benefits
  • Year-end bonus (13th month salary).
  • Monthly sales incentive bonus program.
  • Six social insurance and one housing fund.
  • Generalist paid time off.
  • Paid volunteer day per year.
  • Merchandise discount in all brands.
  • Leadership training and development opportunities.
  • Career advancement opportunities from within the company.

Estimated Annual Salary: ¥90,000

About Us

Hollister Co. Stores is an equal opportunity/affirmative action employer committed to providing a fair and inclusive workplace. We offer a comprehensive benefits package and opportunities for career advancement. If you are a motivated and results-driven professional looking for a challenging role, we encourage you to apply.



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