Technical Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd.
Job Summary
The successful candidate will be responsible for providing technical support and maintenance services to our customers, ensuring their equipment is running efficiently and effectively.
Key Responsibilities
1. Troubleshoot and resolve technical issues with customer equipment via telephone or on-site visits.
2. Conduct repairs and updates of equipment at customer facilities, ensuring minimal downtime and optimal performance.
3. Analyze and diagnose complex system-level problems, utilizing CSE's technical expertise and training to develop effective solutions.
4. Prepare detailed field service reports on customer support activities, providing valuable insights to supporting functions.
5. Develop quotes for customers based on labor, travel expenses, and required parts, exercising discretion to ensure accurate estimates.
6. Collaborate with other field service engineers, providing guidance and technical assistance as needed.
7. Deliver comprehensive customer orientation and technical training on all aspects of equipment maintenance support.
8. Travel to customer facilities by car or commercial transportation, requiring flexibility and adaptability.
Requirements
A Master's Level Degree and 0 years related work experience; alternatively, a Bachelor's Level Degree and 2 years related work experience. A strong understanding of technical concepts and problem-solving skills are essential.
Estimated Salary: ¥80,000 - ¥120,000 per month
This salary estimate is based on industry standards and takes into account factors such as location, job requirements, and qualifications.
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