Front Office Assistant Manager

1 month ago


Ningbo, Zhejiang, China Hyatt Corporation Full time

Job Summary

This role is an exciting opportunity to develop your career in hospitality management with the esteemed Hyatt Corporation.

We are seeking a highly motivated and experienced Front Office Assistant Manager to join our team at the Park Hyatt Ningbo, China.

The successful candidate will have a strong background in hotel operations and be well-versed in front office procedures, with excellent communication and customer service skills.

As a key member of our front office team, you will be responsible for providing exceptional guest experiences, managing daily operations, and ensuring seamless interactions between guests and staff.

This is a full-time position requiring a minimum of two to four years' experience in a similar role, preferably in an international hotel environment.

In exchange for your expertise and dedication, we offer a competitive salary package, including a gross estimated salary of ¥30,000 per month, plus benefits and opportunities for professional growth and development.

Key Responsibilities:

  • Manage front desk operations, including guest check-in, room assignments, and billing
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Maintain accurate records and reports, using computer systems and software
  • Foster effective relationships with colleagues and external partners
  • Participate in training programs to enhance knowledge and skills

Requirements:

  • Degree in Hospitality or Tourism Management
  • Minimum two to four years' experience as a Front Office Assistant Manager in an international hotel
  • Excellent communication and customer service skills
  • Strong computer literacy and proficiency in MS Office
  • Ability to work effectively in a fast-paced environment

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