Operations Manager

1 month ago


Ningbo, Zhejiang, China Hyatt Corporation Full time
Operations Manager - Tea House & Red

We are seeking an experienced Operations Manager to join our team at the Park Hyatt Ningbo in China. This is a full-time position that reports directly to the hotel's leadership.

About Us

Park Hyatt Ningbo is a 5-star hotel located in the heart of Ningbo, offering luxurious accommodations and exceptional service to our guests.

Salary

The salary for this position is approximately ¥33,000-¥50,000 per month, depending on experience and qualifications.

Job Description
  • Assist in ensuring that Food and Beverage activities align with corporate strategy and implement hotel actions as necessary.
  • Oversee the preparation and update of Departmental Operations Manuals.
  • Conduct regular divisional communications meetings and ensure departmental briefings and meetings are effective.
  • Ensure employees deliver the brand promise and provide exceptional guest service at all times.
  • Handle guest and internal customer complaints and inquiries in a courteous and efficient manner.
  • Maintain positive guest and colleague interactions with good working relationships.
Required Skills and Qualifications

To be successful in this role, you will need:

  • At least 1 year of experience in a similar position.
  • Excellent communication and leadership skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with hotel operations and procedures.
Benefits

We offer a competitive benefits package, including:

  • A generous salary and bonus structure.
  • A comprehensive health insurance plan.
  • Accommodation and meals provided.
  • Ongoing training and development opportunities.


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