Healthcare Order Fulfillment Specialist

7 days ago


Suzhou, Jiangsu, China Philips Full time

About the Role

As an Order Management Officer, you will play a vital role in ensuring seamless and efficient order processing within our healthcare division. You'll be responsible for managing all aspects of the order lifecycle, from initial receipt to final delivery, while maintaining exceptional customer satisfaction.

Your Responsibilities

  • Cultivate and nurture strong relationships with key stakeholders including internal teams (Sales, Factories, Finance & Administration, Customer Service) and external partners such as distributors, dealers, and end-users in the healthcare sector.
  • Ensure all operational procedures adhere to company policies and regulatory requirements. Maintain meticulous documentation and records for audit purposes.
  • Implement robust control mechanisms to manage critical business processes effectively and efficiently.
  • Develop a thorough understanding of SAP systems and ensure accurate data entry and order processing within the platform.
  • Proactively address potential issues and minimize any disruptions to the order fulfillment process.

Your Profile

  • Bachelor's Degree in Accounting, Economics, Finance, or Business Management.
  • 1-2 years of experience in logistics management within a healthcare or related industry is highly advantageous.
  • Excellent written and verbal communication skills in English and Mandarin.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with SAP systems is a plus.
  • Highly responsive, detail-oriented, and able to work effectively under pressure.
  • Strong interpersonal skills and the ability to collaborate effectively with diverse teams.


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