Specialist, CRP Complaints Handler

3 weeks ago


Guangzhou, Guangdong, China AIA Full time

About AIA

AIA is committed to creating a healthier, more sustainable future for everyone.

About the Role

As a Specialist, CRP, you will be responsible for handling and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  1. Receive and process customer complaints through various channels, including phone, email, and online platforms.
  2. Analyze and resolve customer complaints in accordance with company policies and procedures.
  3. Communicate with customers to understand their concerns and provide timely updates on the status of their complaints.
  4. Collaborate with internal teams to resolve complex complaints and ensure customer satisfaction.
  5. Prepare and submit reports on complaint trends and statistics.
  6. Perform other duties as assigned by management.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree or higher in a relevant field, such as law, medicine, or finance.
  • Experience in complaint handling, customer service, and report writing.
  • Excellent communication and interpersonal skills, with the ability to write and speak fluently in English.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • A high level of responsibility, maturity, and a positive attitude.


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