Specialist, CRP Complaints Handler
3 weeks ago
About AIA
AIA is committed to creating a healthier, more sustainable future for everyone.
About the Role
As a Specialist, CRP, you will be responsible for handling and resolving customer complaints in a timely and professional manner.
Key Responsibilities
- Receive and process customer complaints through various channels, including phone, email, and online platforms.
- Analyze and resolve customer complaints in accordance with company policies and procedures.
- Communicate with customers to understand their concerns and provide timely updates on the status of their complaints.
- Collaborate with internal teams to resolve complex complaints and ensure customer satisfaction.
- Prepare and submit reports on complaint trends and statistics.
- Perform other duties as assigned by management.
Requirements
To be successful in this role, you will need:
- A bachelor's degree or higher in a relevant field, such as law, medicine, or finance.
- Experience in complaint handling, customer service, and report writing.
- Excellent communication and interpersonal skills, with the ability to write and speak fluently in English.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- A high level of responsibility, maturity, and a positive attitude.
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